Hotel Manager

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 200,000 - 215,000; Full time

Benefits offered by this job

Group medical, dental, vision, life

Disability benefits

401(k) with company match

Employee assistance program

Job summary

Terranea Resort in Rancho Palos Verdes, CA seeks an seasoned Hotel Manager to join the team and work with the President to lead a dedicated luxury staff and deliver exceptional guest experiences.

The role requires a strong operational background across Rooms and luxury services, with responsibilities spanning budgeting, guest satisfaction, and revenue performance under Forbes standards.

Qualifications

• Approachable and detail-oriented with luxury hospitality or management experience.
• Excellent communication and interpersonal skills.
• Able to maintain service scores and provide feedback for improvement.
• Uphold hotel cleanliness standards.

Responsibilities

• Oversee all personnel and operations at the Resort across rooms divisions and departments.
• Monitor guest feedback and implement corrective actions.
• Ensure timely guest responses and action follow-ups.
• Monitor employee performance and conduct evaluations.
• Assist with budgets, payments, and expense records.
• Resolve service and policy-related issues.
• Organize activities and assign responsibilities to staff.
• Create and apply marketing strategies for hotel services.
• Coordinate with suppliers, travel agencies, and planners.
• Evaluate performance and ensure health and safety compliance.
• Contribute to strategy and development of the Resort.

Skills

Leadership

Customer service

Communication

Team management

Education

Bachelor's degree in hospitality or related field

Tools

Data entry software

Job description

The Hotel Manager will work alongside the President to help lead a dedicated team to provide an exceptional guest experience. The Hotel Manager role requires a strong operational background in Rooms and luxury. The position has active participation in the profit maximization, guest satisfaction, revenue, and operational effectiveness and champion Forbes. The Hotel Manager analyzes financial and operating information to achieve budgeted labor, supplies, materials, and other cost standards. The Hotel Manager possesses strong working knowledge of all areas of the hotel, has experience making critical decisions with a proven track record of managing, motivating, and leading a full-service luxury hotel team.

Responsibilities

• Overseeing all personnel and operations at the Resort, with direct reporting structure specifically to: Rooms Division, Spa, Security, Golf, Retail, Ownership Services, IT, Extended Stay/Leisure Sales and office employees. And additional responsibility specifically to support all function of F&B, Culinary, and Engineering.


• Monitor and track guest feedback and reviews in relation to the property's goals and provide feedback to leadership and support to department managers and their teams as appropriate.


• Ensure timely guest responses and implementation of corrective actions as required by guest correspondence, comments, alerts, and other measures.


• Monitoring employee performance and conducting regular evaluations to help improve customer service.


• Involvement with collecting payments and maintaining records of budgets, funds, and expenses.


• Resolving issues regarding hotel services, amenities, and policies.


• Organizing activities and assigning responsibilities to employees to ensure productivity.


• Creating and applying a marketing strategy to promote the hotel’s services and amenities.


• Coordinating with external parties, including suppliers, travel agencies, and conference planners.


• Evaluating hotel performance and ensuring compliance with health and safety rules.


• Partaking in strategy and development of Resort.

Qualifications

To excel in this role, you must be approachable and detailed-oriented with proven luxury hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. This leader will be focused on maintaining excellent service scores for all survey systems and ensures staff is delivering great service at all times. They must have impeccable follow up skills and be able to provide feedback as needed to further guest service and improvement. They will be expected to uphold and support all hotel cleanliness standards.

Experience, Education, & Licensure

• Bachelor’s degree in hospitality, business administration, or a relevant field.


• A minimum of 3 years’ experience in hotel management or a similar role.


• Strong understanding of hotel management best practices and data entry software.


• Outstanding interpersonal communication and customer service skills.


• Exceptional leadership abilities with great attention to detail.


• Well trained in Forbes service standards.

Compensation

Base Pay Start Rate: $200,000 - $215,000/Yr. + Bonus!

• We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program.


• We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!