Hotel Manager

Fairmont Hotels & Resorts; Long Beach (CA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Employee discounts

Healthcare benefit plans

401(k) with match

Executive Deferred Compensation Plan

Senior Leadership Incentive Program

Learning programs and development

Internal growth opportunities

CSR involvement

Job summary

Fairmont Breakers, Long Beach's premier luxury hotel, seeks an experienced hotel leader to drive overall operations, financial performance, and guest satisfaction. You will partner with the General Manager to set strategic direction, coach department heads, and foster a high-performance culture across Rooms, F&B, Spa, and Security.

The ideal candidate brings union leadership experience, strong communication, and an entrepreneurial mindset to innovate within budget constraints.

Qualifications

• Senior leadership experience in the hotel industry.
• Experience leading in a union environment preferred.
• Proven ability to drive financial performance and guest satisfaction.
• Leads by example with accountability and collaboration.
• Entrepreneurial spirit with budget-conscious innovation.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all operational areas of our 185 room Hotel, including Rooms, Food & Beverage, Spa, and Security.
• Lead and support all operational departments in achieving financial and operational targets.
• Support the General Manager in overall management and strategic direction of the hotel.
• Mentor, coach and develop the Operational team and Department Heads.
• Champion employee engagement and promote a collaborative environment.
• Ensure monthly financial outlooks are on time and on target.
• Assist in budget, marketing, and capital planning processes.
• Maintain product and service quality standards to exceed guest expectations.
• Ensure compliance with policies, controls, and safety regulations.
• Attend departmental and forecast meetings and participate in audits.

Skills

Senior leadership

Financial acumen

Guest satisfaction

Employee engagement

Communication

Team building

Education

Bachelor’s degree or higher

Job description

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

What you will be doing:

• Oversee all operational areas of our 185 room Hotel, including Rooms (Front Office, Royal Service, and Housekeeping), Food & Beverage (Banquets, Restaurants, Bars and Culinary), Spa, and Security.
• Lead and support all operational departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Support the General Manager in the overall management and strategic direction of the hotel
• Ensure on going daily mentoring, coaching and development of the Operational team & Department Heads
• Champion employee engagement and promote a collaborative and inclusive environment
• Ensure that monthly financial outlooks are on time, on target and accurate
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Maintain product and service quality standards to exceed guest expectations and ensure all brand essentials and standards are in place and executed consistently
• Ensure full compliance with operating controls and legislation
• Participate & attend operational department shift meetings, weekly forecast meetings as well as monthly departmental meetings
• Champion and support the Hotel’s Service Excellence Committee and Sustainability Committee
• Own and champion all Operational aspects of the Accounting & Operation Annual Audit
• Working onsite, with a schedule that reflects the business levels and operational needs of the resort, including weekends and holidays
• Follow hotel policies, procedures and service standards
• Follow all health and safety policies
• Other duties as assigned

Qualifications

• Previous experience in a senior leadership role within the hotel industry required
• Previous experience leading in a union environment preferred
• Demonstrated ability to drive financial performance, enhance guest satisfaction, and foster employee engagement
• Leads by example and cultivates a strong team culture centered on accountability, collaboration, and high performance
• Entrepreneurial spirit, comfortable working within financial limitations while identifying creative ways to innovate and drive growth
• Exceptional communication and interpersonal skills, both with guests and internal stakeholders
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• University/College degree in a related discipline preferred

What Is In It For You

• Rate of pay: $180,000 - $200,000 per year
• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
• 401(k) plan with a 100% match on the first 4% of employee contributions, plus eligibility to participate in the hotel’s Executive Deferred Compensation Plan, potentially bringing the total employer match up to 5%
• Eligible to participate in Accor’s Senior Leadership Incentive Program
• Learning programs to promote growth and development unlocking your full potential
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.