Hotel Manager

Accorhotel; Long Beach (CA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms, spa

Healthcare plans

401(k) with match

Executive Incentive Program

Learning and development programs

Career growth across properties

CSR involvement

Equal Opportunity Employer

Job summary

Accor is seeking a senior hotel leader to oversee all 185 rooms in Long Beach, driving performance across Rooms, F&B, Spa and Security. You will mentor department heads, shape culture, and ensure financial targets and brand standards are achieved.

The role requires strong leadership in a union environment and a proven record of improving guest satisfaction, engagement, and revenue within a luxury hotel setting. Competitive compensation and global growth opportunities are offered.

Qualifications

• Senior leadership experience in hotel operations.
• Proven ability to drive financial performance and guest satisfaction.
• Experience in leading in a union environment preferred.
• Leads by example with a culture of accountability and high performance.
• Entrepreneurial mindset with creativity within financial constraints.
• Excellent communication with guests and stakeholders.
• Ability to multitask in a fast-paced hotel setting.

Responsibilities

• Oversee all hotel operational areas: Rooms, F&B, Spa, and Security.
• Mentor and develop department heads, promoting engagement and inclusion.
• Ensure budgets, forecasts, and capital plans are achieved on time.
• Maintain brand standards and compliance with policies and safety regulations.
• Lead service excellence initiatives and audit operational processes.

Skills

Senior leadership

Financial performance

Team leadership

Communication skills

Union environment experience

Entrepreneurial mindset

Detail orientation

Education

University/College degree

Job description

What you will be doing:

• Oversee all operational areas of our 185 room Hotel, including Rooms (Front Office, Royal Service, and Housekeeping), Food & Beverage (Banquets, Restaurants, Bars and Culinary), Spa, and Security.
• Lead and support all operational departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Support the General Manager in the overall management and strategic direction of the hotel
• Ensure on going daily mentoring, coaching and development of the Operational team & Department Heads
• Champion employee engagement and promote a collaborative and inclusive environment
• Ensure that monthly financial outlooks are on time, on target and accurate
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Maintain product and service quality standards to exceed guest expectations and ensure all brand essentials and standards are in place and executed consistently
• Ensure full compliance with operating controls and legislation
• Participate & attend operational department shift meetings, weekly forecast meetings as well as monthly departmental meetings
• Champion and support the Hotel's Service Excellence Committee and Sustainability Committee
• Own and champion all Operational aspects of the Accounting & Operation Annual Audit
• Working onsite, with a schedule that reflects the business levels and operational needs of the resort, including weekends and holidays
• Follow hotel policies, procedures and service standards
• Follow all health and safety policies
• Other duties as assigned

Your experience & Skills include:

• Previous experience in a senior leadership role within the hotel industry required
• Previous experience leading in a union environment preferred
• Demonstrated ability to drive financial performance, enhance guest satisfaction, and foster employee engagement
• Leads by example and cultivates a strong team culture centered on accountability, collaboration, and high performance
• Entrepreneurial spirit, comfortable working within financial limitations while identifying creative ways to innovate and drive growth
• Exceptional communication and interpersonal skills, both with guests and internal stakeholders
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• University/College degree in a related discipline preferred

What is in it for you:

• Rate of pay: $180,000 - $200,000 per year
• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
• 401(k) plan with a 100% match on the first 4% of employee contributions, plus eligibility to participate in the hotel's Executive Deferred Compensation Plan, potentially bringing the total employer match up to 5%
• Eligible to participate in Accor's Senior Leadership Incentive Program
• Learning programs to promote growth and development unlocking your full potential
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
• We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.