Front Office Manager

Fairmont Hotels & Resorts; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discounted Accor rates for employees

Academy-based learning programs

Global career development across the (

Employee perks and benefits

Job summary

Fairmont Chicago, Millennium Park is part of Fairmont Hotels & Resorts, a global luxury hospitality network known for iconic properties and elite guest experiences. The Chicago property features extensive meeting space, premium accommodations, and a signature culinary program, with a strong emphasis on delivering exceptional service.

The role reports to the Director of Front Office and focuses on overnight operations, revenue management support, and maintaining service standards across the Rooms

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 2-4 years of leadership experience.
• Ability to perform nightly audit incl. balancing daily revenue.
• Skilled in handling guest complaints professionally.
• Comfortable working independently and making decisions onsite.
• Strong knowledge of hotel ops and front desk protocol.

Responsibilities

• Lead and manage all aspects of the Rooms departments with professional, friendly service.
• Provide leadership while fostering a compassionate, collaborative work environment.
• Handle guest concerns quickly, notifying proper areas to guarantee memorable moments.
• Maximize rooms revenue through upsells, loyalty enrollments, and revenue strategies.
• Oversee overnight shift operations: front office, night audit, safety.
• Ensure timely, accurate reporting of daily packets per auditing guidelines.

Skills

Front Desk Operations

Guest Services

Concierge

Bell Staff

High-Profile Guests

Communication Skills

English Proficiency

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Opera PMS

SynXis

Job description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Our Hotel

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests. Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission And Values

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired. We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
• Provide leadership while fostering a compassionate, collaborative work environment
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
• Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
• Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Competitive wages and benefits

Qualifications

Your experience and skills include:

• High school Diploma or equivalent education required. Bachelor’s Degree preferred.
• 2-4 years of experience in leadership role, or equivalent
• Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
• Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
• Comfortable working independently and making critical decisions without upper management onsite.
• Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
• Strong knowledge of property management systems such as Opera, SynXis.
• Strong verbal and written communication skills in English.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift.
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Ability to push 20lbs+ consistently.

Compensation: $65,000 - $75,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. All your information will be kept confidential according to EEO guidelines.