Hotel Maintenance Technician — Guest Experience

Poppy Bank; Conway (AR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life insurance

Employee discounts

Job summary

Strand Hospitality Services is seeking a Maintenance Assistant for the Fairfield Inn & Suites Conway, a Strand-managed hotel. The role focuses on general maintenance with guest experience in mind and requires friendly, professional interaction with guests.

You will perform preventive maintenance, address lighting, plumbing, HVAC, and safety tasks, and support daily operations. Competitive benefits include medical/dental/vision plans, a 401(k) match, life insurance, and worldwide hotel discounts.

Qualifications

• Must have excellent customer service skills with guests and co-workers.
• If driving is required, must have reliable insured vehicle and a satisfactory driving record.

Responsibilities

• Complete Preventative Maintenance (PM) Program on a timely basis, by reviewing the PM checklist for each hotel room and performing tasks to return the room to “like new” status.
• Ensure Preventative Maintenance repairs are done on lighting, electrical circuits and wiring, plumbing, HVAC, guest room walls, appliances, doors and locks, furniture, carpet stains, and floor coverings.
• Practice safe work habits such as proper lifting, use of ladders and safe chemical handling.
• Check the log at the front desk every morning for maintenance issues that need immediate attention.
• Respond to guest concerns if requested by guest services or directly by the guest.
• Clear trash and empty trash containers daily.
• Sweep and clean sidewalks and internal and external stairs as needed.
• Clear debris from parking lot, landscaping, and dumpster area daily.
• Ensure that exterior building and grounds are clean by use of a pressure washer and blower.
• Paint walls, ceilings, doors, and window trim as needed.
• Maintain a clean, organized maintenance workshop and storeroom.
• Complete duties and confirm on daily checklist as assigned.
• Various other duties assigned by Supervisor.

Skills

Customer service

Communication

Job description

Strand Hospitality Services is seeking a Maintenance Assistant for the Fairfield Inn & Suites Conway, a Strand-managed hotel. The role focuses on general maintenance with guest experience in mind and requires friendly, professional interaction with guests.

You will perform preventive maintenance, address lighting, plumbing, HVAC, and safety tasks, and support daily operations. Competitive benefits include medical/dental/vision plans, a 401(k) match, life insurance, and worldwide hotel discounts.