Hotel Maintenance Tech — Guest-Focused, Flexible Shifts

Summit Hospitality Group; Wilmington (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation/Personal time

Insurance benefits (Medical/Dental/VIS

Hotel Discounts

Quarterly Bonuses

Job summary

Summit Hospitality Group is seeking an Engineer Tech for the Hotel Division to perform maintenance and repair duties, promote safety, and ensure guest satisfaction. You will collaborate with managers, inspectors, and department heads to maximize efficiency and service quality for both internal and external guests.

The role requires 1-2 years of hotel engineering experience, a can-do attitude, and a strong service orientation.

Qualifications

• 1-2 years of experience with name brand hotel Engineer experience preferred.
• Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner.
• Service oriented style with professional presentation.
• High energy and attention to detail.
• Teamwork and partnership attitude towards fellow associates and management.

Responsibilities

• Ensures complete guest satisfaction. Treats guest in friendly and helpful manner.
• Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc. to maintain the hotel and keep the product quality to standard.
• Performs other preventative maintenance assignments on a scheduled basis such as "room care".
• Services the hotel’s pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.
• Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.
• Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each, accordingly; be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
• Must have some knowledge associated with HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Must be willing and able to be responsive to complaints and maintenance and be willing and able to "pitch-in" and help co-workers with their job duties and be a team player.
• Maintains all franchise standards and follow-up on inspection deficiencies.
• Investigates guest complaints.
• Assists in conducting the departmental operational audits and assists in developing corrective action plans.
• Practices the "Summit Hospitality Culture" and ensures all cultural expectations are implemented and regularly practiced.
• Supports hotel’s training needs and efforts.
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Skills

Maintenance experience

Customer service

Team player

Tools

HVAC systems

Job description

Summit Hospitality Group is seeking an Engineer Tech for the Hotel Division to perform maintenance and repair duties, promote safety, and ensure guest satisfaction. You will collaborate with managers, inspectors, and department heads to maximize efficiency and service quality for both internal and external guests.

The role requires 1-2 years of hotel engineering experience, a can-do attitude, and a strong service orientation.