Hotel Facilities Technician

Summit Hospitality Group; Chapel Hill (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Vacation time

Insurance benefits (Medical, Dental, V

Hotel discounts

Quarterly bonuses

Job summary

Summit Hospitality Group is seeking an Engineer Tech for the Hotel Division to perform a variety of maintenance and repair tasks for guest rooms and public areas, ensuring safety and high-quality service to maximize guest satisfaction.

You will collaborate with managers, inspectors and department heads to maintain facilities and equipment, promote a safe work environment, and support ongoing training and hotel standards while remaining flexible for weekend shifts.

Qualifications

• 1-2 years of experience with name brand hotel Engineer experience preferred
• Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
• Service oriented style with professional presentation
• High energy and attention to detail
• Teamwork and partnership attitude towards fellow associates and management

Responsibilities

• Ensures complete guest satisfaction. Treats guest in friendly and helpful manner.
• Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc. to maintain the hotel and keep the product quality to standard.
• Performs other preventative maintenance assignments on a scheduled basis such as “room care”.
• Services the hotel’s pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.
• Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.
• Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each, accordingly; be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
• Must have some knowledge associated with HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Must be willing and able to be responsive to complaints and maintenance and be willing and able to “pitch-in” and help co-workers with their job duties and be a team player.
• Maintains all franchise standards and follow-up on inspection deficiencies.
• Investigates guest complaints.
• Assists in conducting the departmental operational audits and assists in developing corrective action plans.
• Practices the “Summit Hospitality Culture” and ensures all cultural expectations are implemented and regularly practiced.
• Supports hotel’s training needs and efforts.
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Skills

1-2 years hotel engineer experience

Can-do attitude

Service oriented

High energy

Teamwork

Job description

Summit Hospitality Group is seeking an Engineer Tech for the Hotel Division to perform a variety of maintenance and repair tasks for guest rooms and public areas, ensuring safety and high-quality service to maximize guest satisfaction.

You will collaborate with managers, inspectors and department heads to maintain facilities and equipment, promote a safe work environment, and support ongoing training and hotel standards while remaining flexible for weekend shifts.