Hotel Houskeeping/Operations Manager

DelMonte Hotel Group; City of Albany (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages for ful

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and advance

Job summary

DelMonte Hotel Group in Albany, NY, is seeking a Housekeeping Operations Manager to oversee Housekeeping, Laundry and Bistro departments on-site. This full-time role pays $18 per hour and offers opportunities for professional development within a hospitality leader.

You will supervise staff, hire/train associates, manage budgets and payroll, ensure safety and sanitation standards, and maintain high guest service levels while supporting a collaborative team culture.

Qualifications

• 1–3 years related experience in housekeeping.
• AA degree or equivalent; or combination of education and experience.
• Ability to supervise staff and work as part of a team

Responsibilities

• Directly supervise Housekeeping, Laundry and Bistro departments.
• Interview, hire and train associates; plan, assign and direct work.
• Inspect rooms, halls, and lobbies; recommend repairs and replacements.
• Ensure safe operation of Housekeeping, Laundry and Bistro areas.
• Maintain logs and hold department meetings; effective communication.

Skills

Strong work ethic

Excellent communication

Team leadership

Customer service

Time management

Organizational skills

Self-motivation

Education

Associate degree or equivalent

Job description

Courtyard by Marriott Albany Thruway

1455 Washington Ave

Albany, NY 12206, USA

• On-site
• Rate : $18 USD per hour
• Property Leadership
• Full-Time
• Requisition #: HOTEL007978

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Housekeeping Operations Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

As a Housekeeping Operations Manager, you will directly supervise associates in the Housekeeping, Laundry and Bistro Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.
• Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Ensure the efficient and safe operation of the Housekeeping, Laundry and Bistro areas.
• Ensure set up and tear down of meeting room is completed as needed.
• Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
• Investigate complaints regarding housekeeping and bistro service and equipment, and take corrective action.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Ensure Safety Data Sheets are on file and current for all chemicals used.
• Ensure food quality and service standards are being maintained for Bistro and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Manage the Lost and Found program.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
• Ensure the cleanliness of the Housekeeping, Laundry and Bistro departments and surrounding areas.
• Assist in checking all fixtures, equipment and room conditions (television, radio, lights, turbo chef, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.

Job Requirements

We are looking for a self-motivated Housekeeping Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 years related experience in housekeeping
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Ability to manage / supervise a staff
• Ability to work as part of a team and complete tasks individually
• Ability to prioritize tasks in a fast-paced work environment
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

As a Housekeeping Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.