Hotel Housekeeping Supervisor & Quality Inspector

Reikart House; Snyder (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Reikart House in Amherst, NY is seeking a Housekeeping Inspector to oversee daily operations and uphold high cleanliness standards across guest rooms and spaces.

The ideal candidate has hotel housekeeping experience, strong leadership, and excellent communication to coach teammates and ensure guest satisfaction. Schedule includes eight-hour shifts, weekends and holidays may be required.

Qualifications

• Previous hotel housekeeping experience required or strongly preferred.
• Strong leadership and communication skills.
• Detail-oriented with high standards of cleanliness.
• Able to coach and develop team members.
• Able to prioritize and delegate tasks.
• Calm under pressure in a fast-paced hotel environment.
• Good judgment with guest concerns.
• Flexible schedule, including weekends/holidays.

Responsibilities

• Supervise and support Housekeeping Team members throughout the shift.
• Provide coaching, training, and performance feedback to team members.
• Inspect guest rooms to ensure they meet hotel standards for cleanliness, presentation, and readiness.
• Inspect public areas, back-of-house areas, and other assigned spaces.
• Identify and communicate areas requiring additional cleaning or attention.
• Assign rooms and housekeeping duties based on daily operational needs.
• Review special requests, VIP rooms, stayover requirements, and areas requiring additional attention.
• Ensure a smooth and efficient flow of the Housekeeping operation.
• Monitor compliance with hotel Standard Operating Procedures, health and sanitation standards, and safety requirements.
• Ensure appropriate accident prevention and loss prevention procedures are followed.
• Distribute supplies and equipment to Housekeeping Team members at the beginning of the shift.
• Monitor supply usage and help maintain appropriate inventory levels.
• Assist with controlling departmental expenses and minimizing unnecessary waste.
• Respond to guest requests, concerns, and housekeeping-related issues in a professional and timely manner.
• Communicate guest concerns and maintenance issues to the appropriate department.
• Follow proper Lost and Found procedures, including logging recovered items and responding to inquiries.
• Assist with emergency procedures and training to help protect guests, employees, the hotel, and company assets.
• Assist the evening Housekeeping Team with operational needs when necessary, including lobby cleaning, turndown service, and trash removal.
• Participate in special projects, hotel committees, and task force assignments as needed.
• Maintain a professional and positive presence throughout the hotel.
• Perform other duties and responsibilities as assigned

Skills

Attention to detail

Leadership

Communication

Coaching

Organizational skills

Guest service mindset

Tools

Hotel systems

Checklists

Job description

Reikart House in Amherst, NY is seeking a Housekeeping Inspector to oversee daily operations and uphold high cleanliness standards across guest rooms and spaces.

The ideal candidate has hotel housekeeping experience, strong leadership, and excellent communication to coach teammates and ensure guest satisfaction. Schedule includes eight-hour shifts, weekends and holidays may be required.