HOTEL HOUSEKEEPING SUPERVISOR

ADP, Inc.; Mammoth Lakes (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Quality Inn Mammoth in Mammoth Lakes, CA is seeking a Hotel Housekeeping Supervisor to oversee housekeeping and laundry operations, ensure cleanliness and guest comfort, and manage staff.

You will schedule rooms, train employees, enforce standards, handle guest requests, and maintain supply inventory while working flexible hours. This role requires strong customer service, reliability, and the ability to work weekends/holidays.

Qualifications

• Customer service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health.
• Carrying or lifting items weighing up to 50 pounds.
• Pulling and pushing up to 150 pounds.
• Frequent standing, walking and moving about the facility.

Responsibilities

• Directs housekeeping and laundry operations to meet quality standards.
• Supervises staff, assigns rooms, and trains team members.
• Ensures cleanliness, hygiene and tidiness in all areas.
• Provides prompt, courteous guest service and feedback to management.
• Monitors supply levels, inventory, and equipment; orders as needed.
• Responds to guest requests and coordinates with Front Office.

Skills

Customer service

English fluency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HOTEL HOUSEKEEPING SUPERVISOR

Housekeeping Supervisor Full Time QUALITY INN MAMMOTH, Mammoth, CA, US

Salary Range: $21.00 To $22.00 Hourly

Reports To: General Manager

Requirements:

Customer Service experience in any service establishment.

Ability to speak English fluently.

Medically fit; in overall good general health

Carrying or lifting items weighing up to 50 pounds

Pulling and pushing up to 150 pounds

Frequent standing up and moving about the facility

Frequently bending, stooping, and kneeling.

Frequently handling objects and equipment

Willing to work weekends, and/or holidays.

Summary:

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment

by performing the following duties personally or through subordinate supervisors.

General Responsibilities:

Supervision of the housekeeping and laundry operation to ensure quality standards are met.

Ensures the department is operated in accordance with the standards and procedures of the hotel and

follows all guidelines.

Provides prompt, courteous, and professional guest service.

Provide timely feedback to supervisor or General Manager.

Specific Responsibilities:

Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.

Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with

responsibility.

Assist with training of employees and ensuring that they have the tools and equipment needed to

effectively carry out their job duties.

Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.

Responsible to assist in employee recruitment for their department.

Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in

Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items,

Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately

to the duty manager for resolution and/or charge.

Notify the management to the needs of housekeeping staff, materials or equipment as required.

Notify management when par levels for supplies and equipment are insufficient.

Maintain procedures for security of lost and found items.

Maximizing the use of all resources and maintaining costs as per the guidelines.

Identifying departmental training needs and recommending to management training requirements

on a regular basis.

Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office

Manager or General Manager

Provide product quality standards and optimum service to hotel guests.

Ensure customer satisfaction is maintained.

Ability to work flexible hours to meet the needs of the hotel.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Assist with other duties as assigned.

Well-groomed and professional appearance

Self-motivated

Cooperative

Good team player

Good listener

Detail oriented

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and