Hotel Housekeeping Supervisor

Saddlery Downtown Madison; Madison (WI); On-site; Full time

Job summary

NCG Hospitality is seeking a Hotel Housekeeping Supervisor to manage housekeeping operations and staff at their Madison property. The ideal candidate will have supervisory experience, strong attention to detail, and a team player attitude. Enjoy competitive wages and numerous perks while maintaining high standards in an engaging work environment.

Benefits

401(k) retirement plan

Paid Sick Time

Paid Time Off

Flexible schedules

Health, Dental and Vision plans

Qualifications

• 2+ years of supervisory experience needed.
• Strong oral and interpersonal skills required.
• Ability to creatively problem solve is beneficial.

Responsibilities

• Supervises housekeeping, laundry, and public area staff.
• Ensures compliance with health and safety standards.
• Assists in daily room inspections.

Skills

Leadership

Communication

Attention to Detail

Problem Solving

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Housekeeping Supervisor at the NCG Hospitality .

Why You’ll Love Working with Us
The NCG Hospitality is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

• USA Today Top Workplace Winner 2025
• WI State Journal Top Workplace 2025
• Madison Magazine Best Places to Work 2025
• AZ Central Top Workplace 2024
• Cultural Excellence Award 2024

** Starting wage for this position is $18.00 per hour, but final wage will be based on experience.**

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

Responsibilities

Our Hotel Housekeeping Supervisor supervises the housekeeping, laundry and public area staff, providing a respectful, friendly and fun work environment.

• Manages the housekeeping department in the Executive Housekeeper’s absence
• Maintains property, laundry and public areas systems and checklists
• Ensures the compliance of health and safety standards
• Maintains key control procedure and daily verification of all keys in department
• Adheres to department guidelines for employee scheduling, breaks and meal periods
• Assists in daily room inspections
• Performs all primary housekeeping related tasks including laundry, rooms, and public areas cleaning

Qualifications

• 2+ years of supervisory experience
• Flexible availability
• Strong oral and interpersonal skills
• Team player attitude to ensure a smooth property operation
• Strong attention to detail
• Reliability and honesty
• Ability to be patient and creatively problem solve

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.