Hotel Housekeeping Manager $60,000-$99,000/annually

Grand Casino Mille Lacs; Onamia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Grand Casino Mille Lacs is seeking a Hotel Housekeeping Manager to lead the housekeeping and laundry teams, ensuring top-notch cleanliness and guest satisfaction. You will design and implement strategies, manage inventories and budgets, and uphold brand standards across the hotel.

Responsibilities include staff coaching and development, overseeing operations, and coordinating with external services when needed to maintain efficiency and a welcoming guest environment.

Qualifications

• High School diploma or GED required.
• Minimum five years of hotel supervisory experience.
• Ability to secure Gaming Regulatory Authority license.
• Knowledge of Detailed Gaming Regulations (DGRs).

Responsibilities

• Develop and implement housekeeping and laundry strategies to ensure guest satisfaction.
• Maintain inventory, schedules, and budgets; manage annual department budget.
• Oversee cleaning standards for guest rooms and public areas.
• Coach, train, and develop staff; address performance issues.

Skills

Leadership

Staff development

Budget management

Quality control

Guest satisfaction

Communication

Team motivation

Scheduling

Education

High School diploma or GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.The OpportunityAs the Hotel Housekeeping Manager for Grand Casinos, you will be responsible for the successful overall coordination and direction of all activities related to the Hotel Housekeeping department, ensuring the highest standards of cleanliness, Guest satisfaction, and efficient operations.What you get to doDevelop and implement effective strategies for the Housekeeping and Laundry Departments to ensure exceptional Guest service and satisfaction.Ensure Guest rooms, public areas, and laundry facilities meet specific cleanliness standards and are prepared for occupancy promptly.Maintain an adequate inventory of linen, amenities, supplies, and chemicals to meet Guest needs and expectations.Inspect and evaluate the physical condition of hotel areas, maintaining high standards of cleanliness and presentation.Monitor and ensure compliance with brand standards to maintain consistent quality.Prepare and manage annual departmental budgets, operating forecasts, monthly variance reports, and other necessary reports.Achieve budgeted revenues and expenses, maximizing profitability for housekeeping and laundry operations.Address and resolve Guest complaints, taking corrective actions to prevent future issues.Oversee the quality of work provided by external services, maintaining open communication to ensure adherence to hotel standards and procedures.Manage staffing levels by conducting interviews, selecting, training, scheduling, evaluating, and guiding the career development of associates, as well as coaching, counseling, and terminating staff as needed.Support and guide Housekeeping and Laundry Associates in their daily duties, fostering a collaborative and productive work environment.Maintain an open-door policy, encouraging associates to share ideas, voice concerns, and resolve conflicts.Ensure the highest level of accuracy and thoroughness in all financial records, reports, and expenses.Contribute to the overall success and efficiency of the team by performing additional departmental duties as assigned.What We Look for In a PersonServes and develops others by building relationships.Fosters an inclusive workplace where inclusion and individual differences are valued.Collaborates across boundaries to achieve common goals.Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.Sets direction and influences others to translate vision into action.Demonstrates drive for continued personal and professional growth.Commitment to fostering a coaching culture within the team, promoting continuous learning, professional growth, and development, while encouraging open communication and collaboration.What We Offer YouWe have a fun, energetic personality and are adventurous, creative, and open minded.We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.We are a career accelerant, which means developing our Associates is one of our main priorities.We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.What Qualifies YouHigh School diploma or general education degree (GED) required.Five years of hotel supervisory experience required.Must be able to secure license from Gaming Regulatory Authority (GRA).Responsible for following all relevant Detailed Gaming Regulations (DGR’s).Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.Physical NeedsTalk and hear; ability to communicate effectively.See and adjust focus to include close, distance, depth, and peripheral vision.Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.Handle objects, tools, and controls; reach with arms and hands.Be able to lift and carry objects up to twenty-five (25) lbs.Must Have SkillsAbility to lead, manage, and motivate the housekeeping and laundry teams, ensuring high standards of cleanliness and efficiency.Strong organizational skills to manage schedules, inventory, and budgets effectively.Keen eye for detail to maintain high standards of cleanliness and presentation in all areas of the hotel.Excellent verbal and written communication skills to interact with staff, Guests, and external service providers.Aptitude for addressing and resolving issues related to Guest complaints, staff performance, and operational challenges.Familiarity with industry standards for cleanliness, hygiene, and safety in a hotel environment.Ability to train, guide, and develop team members, fostering a positive and productive work culture.Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.Willingness to adapt to changing situations and handle various tasks as needed to support hotel operations.#HO3