ML Hotel Housekeeping Supervisor FT/DA $20 to $30

Grand Casino Mille Lacs; Onamia (MN); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Résumé du poste

Grand Casino Mille Lacs is seeking a Hotel Housekeeping Supervisor in Onamia, MN. You will guide and supervise room attendants and ambassadors, coordinate maintenance, and ensure exceptional cleanliness across all guest rooms.

You’ll monitor supplies, enforce safety regulations, and train staff to uphold brand standards. The role requires leadership experience, strong attention to detail, and effective communication to manage daily operations, safety, and guest satisfaction.

Qualifications

• 1 year housekeeping or related operations experience overseeing others.
• Ability to obtain/maintain Gaming Regulatory Authority (GRA) license.
• Excellent attention to detail to meet cleanliness standards.
• Strong verbal and written communication to instruct staff and report issues.

Responsabilités

• Guide, support, and supervise room attendants and junior ambassadors.
• Coordinate maintenance work orders for guestroom furnishings.
• Inspect guestrooms for cleaning needs, safety hazards, and repairs.
• Monitor linens, chemicals, and amenities; reorder as needed.
• Maintain MSDS books and ensure safety regulations are followed.
• Record incidents, damages, and escalate to management.
• Prepare daily/weekly/monthly reports; suggest productivity improvements.
• Motivate team to maximize productivity and morale.
• Assist in staffing and peer mentoring; provide training.

Connaissances

Leadership

Staff supervision

Quality control

Communication

Description du poste

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.The OpportunityAs the Hotel Housekeeping Supervisor for Grand Casinos, you will be responsible for assisting in the successful coordination and direction of all activities of the Housekeeping Department, ensuring an exceptional standard of cleanliness is achieved and maintained in all Guest rooms.What you get to doGuide, support, and supervise Room Attendants and Junior Ambassadors in their daily tasks, ensuring high-quality room cleanliness.Coordinate maintenance work orders for the repair or replacement of Guestroom furnishings, ensuring project completion.Conduct routine inspections of Guestrooms to identify cleaning needs, potential safety hazards, and repair requirements, delegating tasks as needed.Monitor the supply of linens, cleaning chemicals, and amenities, reordering and restocking when necessary.Maintain familiarity with brand standards and ensure adherence to them.Ensure that Material Safety Data Sheets (MSDS) books are updated and that all safety regulations are followed, providing training as needed.Adhere to policies and procedures regarding the handling of lost and found items.Report any room damage to management immediately.Maintain adequate staffing levels in the Housekeeping Department.Act as a Peer Mentor, providing training and guidance to Associates.Prepare various reports (daily, weekly, monthly) and offer suggestions for improving productivity and cost-efficiency.Motivate the Housekeeping Team to maximize productivity and maintain high morale levels.Notify the Supervisor of any incidents or conflicts that affect normal business operations or Guest services.Ensure compliance with energy conservation and job safety regulations.Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.What We Look for In a PersonServes and develops others by building relationships.Fosters an inclusive workplace where inclusion and individual differences are valued.Collaborates across boundaries to achieve common goals.Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.Sets direction and influences others to translate vision into action.Demonstrates drive for continued personal and professional growth.What We Offer YouWe have a fun, energetic personality and are adventurous, creative, and open minded.We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.We are a career accelerant, which means developing our Associates is one of our main priorities.We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.What Qualifies YouOne (1) year of housekeeping, hospitality, or related operations experience in a role overseeing others’ work or projects — assigning tasks, training staff, monitoring performance or outcomes to goals, and holding some responsibility for the team’s or department’s results; orAn equivalent combination of demonstrated leadership experience through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or other comparable experiences.Must be able to secure license from Gaming Regulatory Authority (GRA).Responsible for following all relevant Detailed Gaming Regulations (DGR’s).Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.Physical NeedsTalk and hear; ability to communicate effectively.See and adjust focus to include close, distance, depth, and peripheral vision.Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.Handle objects, tools, and controls; reach with arms and hands.Be able to lift and carry objects up to twenty-five (25) lbs.Must Have SkillsAbility to guide, support, and supervise housekeeping staff, ensuring high standards of cleanliness and efficiency.Exceptional attention to detail to ensure that all Guest rooms meet the hotel's cleanliness standards.Excellent verbal and written communication skills to provide clear instructions to staff and report issues to management.Aptitude for identifying and addressing cleaning needs, safety hazards, and repair requirements.Ability to consistently motivate the housekeeping team to maximize productivity and maintain high morale levels.Willingness to work in various roles and during peak hours as needed to support the team and reduce Guest wait times.Skill in training and directing team members, with the ability to coach and counsel staff to foster a productive work environment.Willingness to adapt to changing priorities and handle various tasks as needed to support hotel operations.Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.#HO3