Hotel Housekeeping Lead — Operations & Training

The Delta by Marriott; Willow Beach (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Renaissance Toledo Downtown Hotel is seeking a Housekeeping Supervisor to coordinate housekeeping across assigned sections and inspect guest rooms for standards compliance. You will support Room Attendants, provide training, and cover Housekeeping Manager duties when absent.

Responsibilities include maintaining attendance, upholding hotel operations standards, supervising staff, and ensuring records and safety protocols are followed.

Qualifications

• 2–3 years of progressive experience in a hotel or related field is required.
• High School diploma or equivalent is required.
• College coursework in related field is helpful.
• Previous supervisory responsibility is preferred.

Responsibilities

• Coordinate housekeeping functions in assigned sections and inspect guest rooms to ensure standards.
• Assist room attendants as needed and provide necessary training.
• In the absence of the Housekeeping Manager, perform all managerial duties.
• Maintain regular attendance and uphold Woodland Real Estate Group standards where applicable.

Skills

Supervisory experience

Hotel or related field experience

Education

High School diploma or equivalent

College coursework in related field

Job description

Job Summary:

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards. Assist Room Attendants as needed and provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Woodland Real Estate Group standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Woodland Real Estate Group standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the house at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Housekeeping, holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all Woodland Real Estate Group and Choice Hotels policies and rules.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests, managers, and other associates.
• Ensure the overall appearance, cleanliness, and orderliness of staff.
• Carry an active radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s special guests and requests.
• Perform any other duties as requested by Management.

Renaissance Toledo Downtown Hotel is a 4-star Marriott property located in downtown Toledo, Ohio. The hotel features 241 air-conditioned rooms, including 7 suites, and sits within walking distance of major attractions. Imagination Station and Valentine Theater are each just 0.2 miles from the property, making the hotel an ideal base for exploring the city's cultural venues.
Guest rooms are appointed with refrigerators, smart televisions, and complimentary wireless internet. Each room includes a bed dressed with down comforters and premium bedding, along with a private bathroom stocked with designer toiletries and a hair dryer. Cable programming is available for in-room entertainment. Guest comfort ratings average 4.4 out of 5.
Dining options include Brim House, one of two on-site restaurants serving American cuisine, as well as a bar and lounge. Room service is available during limited hours. Cooked-to-order breakfasts are offered on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for an additional fee.
The property provides a fitness center, garden views, and complimentary wireless internet throughout. Additional services include a 24-hour front desk, concierge, business center, gift shop, and dry cleaning and laundry services. The hotel features over 15,000 square feet of conference and event space, including a ballroom and banquet hall, along with accessible meeting rooms and business facilities.
The hotel's downtown location places it within a 5-minute drive of Toledo Zoo and 7 minutes from Lake Erie. Toledo Express Airport is approximately 20 minutes away by car, while Detroit Metropolitan Wayne County Airport is roughly 45 minutes distant. The property has received an overall rating of 4.2 out of 5 across guest reviews.
Check-in begins at 4:00 PM and check-out is at 11:00 AM. The hotel is pet-friendly and welcomes dogs and cats. The property is wheelchair accessible with accessible routes throughout, including elevator access, accessible parking, and an accessible fitness center.