Hotel Housekeeping & Laundry Supervisor

Holiday Inn Express, Plattsburgh; Town of Plattsburgh (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Holiday Inn Express in Plattsburgh, NY is seeking an experienced Housekeeping Manager to lead our housekeeping and laundry operations, ensuring high standards of cleanliness and guest satisfaction. The ideal candidate is organized, hands-on, and a strong leader who will work alongside the team.

You will supervise daily activities, schedule staff, inspect rooms and public areas, manage supplies and safety, and coach staff to meet hotel standards.

Qualifications

• Experience leading housekeeping and laundry operations.
• Strong organizational and people-management skills.
• Willing to work alongside the team to ensure guest satisfaction.

Responsibilities

• Lead and supervise daily housekeeping and laundry operations.
• Schedule staff based on occupancy and business needs.
• Inspect guest rooms and public areas for cleanliness and standards.
• Ensure timely cleaning and release of rooms for arrivals.
• Monitor productivity, labor hours, and staffing levels.
• Train, coach, and onboard housekeeping staff.
• Address attendance, performance, and conduct concerns.
• Communicate with Front Desk on room status and requests.
• Manage supplies, linens, and cleaning products; control inventory.
• Ensure safety, sanitation and chemical-handling procedures.
• Resolve guest cleanliness concerns and maintain lost-and-found.
• Support management to improve cleanliness scores and guest satisfaction.

Skills

Leadership

Teamwork

Organizational skills

Job description

Holiday Inn Express in Plattsburgh, NY is seeking an experienced Housekeeping Manager to lead our housekeeping and laundry operations, ensuring high standards of cleanliness and guest satisfaction. The ideal candidate is organized, hands-on, and a strong leader who will work alongside the team.

You will supervise daily activities, schedule staff, inspect rooms and public areas, manage supplies and safety, and coach staff to meet hotel standards.