Hotel Housekeeping Director

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 42,000 - 62,000; Full time

Job summary

Scott Enterprises in Erie, PA is seeking an Executive Housekeeper to direct and administer all housekeeping operations. The ideal candidate will lead staff with a can-do attitude and uphold the highest standards of service and efficiency in the hotel.

The role requires supervisory experience, training coordination, and a strong focus on cleanliness, safety, and guest satisfaction. This is a full-time, in-person position at our hotel facilities.

Qualifications

• Must have basic knowledge of cleaning principles, cleaning products, and standard cleaning equipment.
• Must have experience with customer service techniques and principles.
• Must be proficient with hotel cleanliness standards and active procedures.
• Must be professional, reliable, and punctual.
• Must be safety conscious and alert.
• Must work well in a dynamic and diverse environment.
• Must collaborate effectively with coworkers.

Responsibilities

• Attend training and arrange for specific training for housekeeping staff as needed.
• Supervise Assistant to the Executive Housekeeper and provide direction with tasks as needed.
• Attend weekly staff meetings with hall staff.
• Provide ongoing feedback and evaluation regarding employee performance.
• Perform quality checks of all rooms.
• Meet daily with management to discuss schedule and tasks needing completion.
• Develop a system to order supplies and track inventory.
• Inspect rooms for readiness before guest check-in.
• Know the building layout and safety equipment locations.
• Report custodial/maintenance problems to the proper sources.
• Present a positive and professional image of the hotel at all times.
• Maintain a positive attitude toward management and housekeeping staff.
• Serve as a referral/information source as needed.
• All other duties as assigned.

Skills

Cleaning basics

Customer service

Safety awareness

Reliability

Punctuality

Team collaboration

Education

High school diploma

Job description

Scott Enterprises in Erie, PA is seeking an Executive Housekeeper to direct and administer all housekeeping operations. The ideal candidate will lead staff with a can-do attitude and uphold the highest standards of service and efficiency in the hotel.

The role requires supervisory experience, training coordination, and a strong focus on cleanliness, safety, and guest satisfaction. This is a full-time, in-person position at our hotel facilities.