Hotel Housekeeping Coordinator & Front Desk Liaison

Biltmore Hotel; Miami (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

The Biltmore Hotel seeks a Housekeeping Office Coordinator to manage daily office tasks, assignments, and communications with Front Desk and Engineering. You will generate activity logs, coordinate with supervisors, and ensure VIP and special guest services are properly executed.

You will support the Housekeeping department by handling inquiries, maintaining records, and assisting with inventory and reporting while upholding hotel standards and procedures.

Qualifications

• Education High School Diploma is required.
• Experience Minimum one year experience in housekeeping coordination preferred.

Responsibilities

• Coordinate with Front Desk and Engineering to ensure rooms are ready.
• Prepare AM and PM assignments for Supervisors and Housekeeping staff.
• Highlight Vacant Dirty rooms, VIP rooms, and rooms with issues on boards.
• Reconcile end-of-day assignments and generate reports.
• Answer phone calls and route service requests promptly.
• Log and record all service requests and communicate with Housekeeping management.
• Carry out duties as assigned by senior leadership.
• Follow BSOPs and hotel policies and procedures.

Skills

English language proficiency

Mathematical calculations

Clear communication

Attention to detail

Prioritization

Calm problem-solving

Follow directions

Guest service understanding

Teamwork

Independence

Confidentiality

Typing skills

Computer skills

Multitasking

Education

High School Diploma

Tools

HotSOS

Megasys

Job description

The Biltmore Hotel seeks a Housekeeping Office Coordinator to manage daily office tasks, assignments, and communications with Front Desk and Engineering. You will generate activity logs, coordinate with supervisors, and ensure VIP and special guest services are properly executed.

You will support the Housekeeping department by handling inquiries, maintaining records, and assisting with inventory and reporting while upholding hotel standards and procedures.