Hotel Housekeeping

Q Casino + Resort; Dubuque (IA); On-site; USD 17,000 - 24,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA is seeking a full-time Hotel Housekeeper to maintain The Key Hotel and Hilton Garden Inn guest rooms and public areas. You will ensure a welcoming, spotless environment by following safety and sanitation standards and supporting laundry operations when needed.

The role requires attention to detail, discretion with guest privacy, and professional, courteous interaction. Prior hotel housekeeping experience is a plus, and a rotating seven-day schedule is expected.

Qualifications

• Detail-oriented with a focus on quality and consistency.
• Maintains discretion and respects guest privacy.
• Delivers service that meets high cleanliness standards and professionalism.
• Able to read product labels and communicate effectively with guests.
• Basic English reading, writing, and speaking skills preferred.

Responsibilities

• Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
• Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
• Maintain carts, closets, and work areas in a clean and organized manner.
• Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
• Handle lost and found items according to hotel policy.
• Support laundry operations as needed, including washing, drying, and folding linens.
• Follow all safety, sanitation, and company policies and procedures.
• Communicate effectively with supervisors and team members to ensure smooth daily operations.
• Perform other related duties as assigned to support overall hotel operations.

Skills

Detail-oriented

Guest privacy

Professional conduct

Clear communication

English literacy

Education

Legally authorized to work in the United States

Job description

Job Details

Job Location: Hilton Garden Inn - Dubuque, IA 52001

Position Type: Full Time

Education Level: None

Salary Range: $15.25 - $15.25 Hourly

Travel Percentage: None

Job Shift: First

Job Category: Hospitality - Hotel

THE KEY HOTEL HILTON GARDEN INN DUBUQUE Q CASINO + RESORT Hotel Housekeeping

Basic Function

Responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy.

Organizational Relationships

Reports to: Housekeeping Supervisor

Duties and Responsibilities

• Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
• Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
• Maintain carts, closets, and work areas in a clean and organized manner.
• Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
• Handle lost and found items according to hotel policy.
• Support laundry operations as needed, including washing, drying, and folding linens.
• Follow all safety, sanitation, and company policies and procedures.
• Communicate effectively with supervisors and team members to ensure smooth daily operations.
• Perform other related duties as assigned to support overall hotel operations.

Required Skills and Abilities

• Detail-oriented with a focus on quality and consistency.
• Maintains discretion and respects guest privacy.
• Delivers work that meets high cleanliness and service standards.
• Interacts with guests in a professional and courteous manner.
• Able to read product labels and communicate effectively with guests.
• Basic English reading, writing, and speaking skills preferred.

Education and Experience

• Legally authorized to work in the United States.
• Previous hotel housekeeping experience a plus, but not required.

Physical Requirements

• Requires prolonged standing, walking, bending, pushing, and pulling.
• Must be able to lift up to 15 pounds.
• Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn.

Cultural Fit and Values

Embodies our FORT values-Fun, Ownership, Respect, and Teamwork by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community.