Hotel Housekeeper Supervisor

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan with company match

Paid time off

Job summary

Wind Creek Hospitality is hiring a Hotel Housekeeping Supervisor in East Hazel Crest, Illinois. This role focuses on maintaining cleanliness and comfort for guests while managing housekeeping staff and operations effectively.

The ideal candidate will possess strong leadership and communication skills, as well as experience in hotel housekeeping. Benefits include medical, dental, and 401(k) with company match. Starting pay ranges from $18.45 to $25.00 per hour, based on qualifications.

Qualifications

• Must be twenty-one (21) years of age or older.
• High School diploma or GED required.
• Associate's Degree or supervisory experience required.
• Two years in hotel housekeeping preferred.
• Good writing and verbal communication skills required.
• Must be able to lift and carry up to 50 lbs.

Responsibilities

• Acts as 'Manager on duty' resolving guest conflicts.
• Generates shift reports recording key hotel statistics.
• Administers payroll and creates work schedules.
• Conducts team member evaluations and grants PTO.
• Ensures adequate number of vacant/clean/inspected rooms.

Skills

Leadership

Communication

Coaching

Time Management

Education

High School diploma or GED

Associate's Degree in Related field

Tools

Standard office equipment

Job description

Job Overview

The Hotel Housekeeping Supervisor makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications.

Description

The Hotel Housekeeping Supervisor makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image


• Greets all guests and Team Members


• Actively coaches, mentors and develops team members


• Generates daily assignments for Team Members


• Performs property and guestroom inspections, documenting as required


• Checks and report room statuses as needed


• Inventories and orders departmental supplies


• Facilitates hotel lost-and-found


• Creates work schedules


• Administers payroll


• Acts as "Manager on duty" representing the hotel in resolving guest conflict


• Keeps staff informed of pertinent information


• Liaises with other departments as operational issues arise


• Ensures that an adequate number of vacant/clean/inspected rooms are available throughout the day


• Generates shift reports recording key hotel statistics and incidents


• Limits the number of accidents and injuries by promoting job safety


• Grants PTO and conducts Team Member evaluations


• Other duties & responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• Must be twenty-one (21) years of age or older


• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment


• Associate's Degree in Related field - required


• OR Two (2) years' Supervisory experience - required


• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department - required


• OR Two (2) years' experience in the hiring position's Department - required


• Two (2) years of experience in Hotel Housekeeping - preferred


• Must successfully pass job interview, including a guest service audition


• Must be able to lift and carry up to 50 lbs


• Good writing and verbal communication skills required (skills test may be administered)


• Must be able to stand and walk for entire shift


• Must be able to work effectively in a fast paced, high volume environment


• Must be able to operate standard office equipment - phones, computers, etc.


• Must be in good physical condition and able to pass a physical fitness test


• Willing to travel and participate in training as recommended or required


• Willing and able to work odd or irregular hours including nights, weekends, and holidays


• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation:$18.45 - $25.00 per hour, with starting pay based on factors such as experience, qualifications, and skills.


• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.