Hotel Housekeeper - PT

Bear Creek Mountain Resort; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Referral bonus

Discounted event tickets

Free Mountain Activity Center access

Gift shop discounts

Spa discounts

Restaurant discounts

Skiing and snowboarding

Free rentals

Employee ski pass

Double-time on holidays

401(k) plan

Job summary

Bear Creek Mountain Resort is seeking a dedicated Housekeeper to ensure guest rooms meet our standards for cleanliness and comfort. You will work with the housekeeping team or independently to create a clean, relaxing environment and respond promptly to guest needs.

The role emphasizes attention to detail, strong communication, and adherence to safety standards. A positive attitude and flexibility for peak times are essential.

Qualifications

• Maintain confidentiality of guest information and hotel data.
• Knowledge of proper chemical handling and cleaning agents.
• Previous guest relations training is preferred.
• Compute basic arithmetic for room totals and inventories.
• Organized and detail oriented in room preparation.
• Excellent interpersonal skills for guest interactions.
• Ability to work independently and as part of a team.
• Ability to work effectively in stressful, high-pressure situations while maintaining guest satisfaction.

Responsibilities

• Clean/sanitize guest rooms by category priority.
• Perform duties in line with OSHA, HAZCOM, and Blood Borne Pathogens.
• Transport cart with supplies to assigned room and position securely.
• Service assigned guest rooms.
• Ensure presence of fire safety materials and guest room collateral.
• Update status of rooms cleaned on assignment sheet and tablets/phone system.
• Return and restock cart at end of shift.
• Report damages or maintenance problems to Housekeeping Supervisor/Manager.
• Report suspicious activity and items left by guests to management.
• Turn over lost and found items to Housekeeping Supervisor.
• Sign for keys in and out daily.

Skills

Guest service mindset

Communication

Detail oriented

Teamwork

Independent work

Interpersonal skills

Stress management

Education

High School Diploma or equivalent

Job description

The ideal Housekeeper for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Housekeeping team, ensuring that hotel rooms are ready for the guest by cleaning room and preparing room for the next guest creating a clean and relaxing environment.

WHAT WE EXPECT FROM YOU:

• Clean/sanitize guest rooms by category priority
• Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Pathogens.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely
• Service assigned guest rooms
• Ensure presence of fire safety, rate cards and DND sign and all guest room collateral.
• Update status of rooms cleaned on assignment sheet as well as on tablet or via the phone system
• Return and restock cart at end of shift
• Report any damages, missing items or maintenance problems to the Housekeeping Supervisor/Manager.
• Report to management any suspicious activity as well as any items left behind by guests
• Turn over any lost and found items from guest rooms to the Housekeeping Supervisor
• Sign for keys in and out daily

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Requirements

QUALIFICATIONS:

• Must be at least 18 years of age older
• 2 years demonstrated cleaning/housekeeping experience in a hospitality environment, preferred
• High School Diploma or equivalent preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Maintain confidentiality of guest information and pertinent hotel data
• Knowledge of proper chemical handling
• Previous guest relations training
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent interpersonal skills
• Ability to work independently
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Climbing Ramps/Stairs : Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Climbing Ladders/Ropes/Scaffolding: Ascending or descending ladders, scaffolding, ropes, poles and the like using feet/legs and/or hands/arms.
• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crawling: Moving about on hands and knees or hands and feet.
• Crouching : Bending body downward and forward by bending legs and spine.
• Far Visual Acuity : Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
• Pushing/Pulling : May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping : Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Wetness: Any non-weather-related contact with water or other liquids.
• Hazardous Contaminants: Exposure to a substance that negatively affects the respiratory system, eyes, skin or other living tissue via inhalation, ingestion, or contact.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Moderate

Bear Creek offers loads of discounts and privileges for our team members.

• Referral bonus
• Discounted tickets for Bear Creek events
• Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends*
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• Discount programs with outside companies
• Skiing and snowboarding *
• Free rentals*
• Free snow tubing*
• 1 Employee Benefit Pass to ski and snowboard at a reduced price*
• Hours worked on Company holidays (4 days/year) will be paid double time
• 401(k) program for team members 21 and over

*Some restrictions apply based on availability and season.

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