Hotel Host (Guest Service/Driver Hybrid Position)

Hyatt Hotels Corporation; Orlando (FL); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hyatt Place Orlando is seeking Hotel Hosts to deliver high-quality guest service and teamwork. You will ensure a welcoming, helpful experience while maintaining a clean, comfortable environment.

Responsibilities include guest check-in/out, service at the Host Stand, Placery Café, Guest Kitchen, e-room and meeting spaces. Ideal candidates have prior guest service experience, strong English communication, the ability to multi-task, and a genuine desire to satisfy guests in a fast-paced hotel

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be able to pass a DOT exam certification.
• Must be able to drive a full size van (CDL not needed).

Responsibilities

• Create a welcoming guest experience at the Hotel Host Stand.
• Assist guests at Placery Café, Guest Kitchen, e-room and TV den.
• Check guests in and out and support meeting room services.
• Provide friendly, efficient service and maintain a clean, inviting environment.
• Assist with airport shuttle duties as needed and ensure safety standards.

Skills

Customer service

Schedule flexibility

English proficiency

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

US - FL - Orlando

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Placery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

Driving the airport shuttle will also be part of the host responsibilities, and a DOT exam will be required(CDL not necessary).

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you. Visit http://hyatt.jobs to view other hotel job opportunities at Hyatt.

Qualifications

Customer service experience is required, preferably in a hotel or related field

• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be able to pass a DOT exam certification
• Must be able to drive a full size van (CDL not needed)

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