Hotel Host (Guest Service Agent) - Full time

Hyatt Hotels; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel chain as a Hotel Host, where you will be pivotal in delivering exceptional guest experiences. This role involves managing various guest service areas and requires strong communication skills and a commitment to high standards. If you thrive in a fast-paced environment and have a passion for customer service, Hyatt Place offers a supportive work atmosphere with great career opportunities.

Benefits

Career Opportunities

Job Enrichment

Supportive Work Environment

Qualifications

• Previous guest service experience required.
• Strong command of English language.
• Schedule flexibility for AM/PM shifts.

Responsibilities

• Create a welcoming experience for guests.
• Manage the Hotel Host Stand and Bakery Café.
• Service meeting rooms and assist with guest check-in/check-out.

Skills

Customer Service

Communication

Multi-tasking

Education

High School Diploma

Tools

Word

Excel

Job description

Hotel Hosts contribute to the hotel's commitment to high-quality guest service and teamwork. They must appreciate high standards of excellence. The Hotel Host creates a welcoming experience for guests by offering exceptional service in a clean, comfortable, and inviting environment. This position is responsible for the complete guest experience, including managing the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, TV den, guest check-in and check-out, and servicing meeting rooms.

Previous guest service experience and strong communication skills are required. The Hyatt Place Experience: Hyatt Hotels are known for creating rewarding guest experiences through innovative design, cuisine, and attentive service. Hyatt Place offers a relaxed style with high standards, designed to provide a unique hotel experience. As a Hyatt Place Hotel Host, you are key to bringing this experience to life.

At Hyatt, we believe our guests choose us because of our caring and attentive associates who provide efficient service and meaningful experiences. Hyatt offers an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.

Discover how Hyatt Place can fit your lifestyle. It's so you. Visit http://hyatt.jobs to view other hotel job opportunities at Hyatt.

Minimum Requirements:

1. Customer service experience is required, preferably in a hotel or related field.
2. Must have schedule flexibility for both AM/PM shifts, weekends, and holidays.
3. Requires strong command of the English language, including speaking, reading, and writing.
4. Ability to learn quickly and work in a fast-paced environment with guest interaction.
5. Must be able to multi-task.
6. Must be 18 years or older.
7. A true desire to satisfy the needs of others in a fast-paced environment.
8. High school diploma or equivalent required.
9. Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
10. Must possess basic computer skills, e.g., Word, Excel.