Hotel Guest Services Representative

DoubleTree by Hilton Harrisonburg; Harrisonburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Harrisonburg is seeking an enthusiastic front desk agent to join their guest services team. This role involves welcoming guests, managing accounts, and ensuring a positive experience. Ideal candidates will have strong communication skills and a passion for customer service. Join a supportive team that values growth and development in a vibrant work environment.

Qualifications

• At least one year of hospitality industry experience preferred.
• Comfortable taking telephone calls and mitigating stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Mitigate customer complaints as needed.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School Graduate

Tools

Microsoft Office

Reservation Management Systems

Job description

DoubleTree by Hilton Harrisonburg • Harrisonburg , VA , US

Posted 2 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$14 hourly

About DoubleTree by Hilton Harrisonburg

The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.