Hotel Guest Service Representative

North Central Group; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

NCG Hospitality is seeking a personable and dedicated Hotel Guest Service Representative for the Maple Grove Hilton Garden Inn. This role is focused on delivering excellent customer service to ensure memorable experiences for guests. With both full-time and part-time opportunities available, candidates must be flexible to work various shifts and contribute positively to our team culture.

Benefits

Paid Sick Time

401(k) Retirement Plan with matching

Paid time off

Educational assistance

Health, Dental and Vision plans

Qualifications

• Strong oral and written communication skills.
• Ability to work effectively in a fast-paced setting.
• Availability to work a flexible schedule.

Responsibilities

• Greet and interact with guests in a friendly manner.
• Handle guest service requests and complaints.
• Use computer system for reservations and payments.

Skills

Customer Service

Communication

Attention to Detail

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Guest Service Representative Full-Time and Part-Time at the Maple Grove Hilton Garden Inn.

Why You’ll Love Working with Us
The Maple Grove Hilton Garden Innis managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

• USA Today Top Workplace Winner 2025
• WI State Journal Top Workplace 2025
• Madison Magazine Best Places to Work 2025
• AZ Central Top Workplace 2024
• Cultural Excellence Award 2024

** Starting wage for this position is $15.00-$17.00 per hour, but final wage will be based on experience. **

**AVAILABLE AND FLEXIBLE TO WORK MORNING & EVENING SHIFTS**
**AVAILABLE AND FLEXIBLE TO WORK MONDAY THROUGH SUNDAY, HOLIDAYS AND WEEKENDS A MUST"**

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

How do I make an impact on my team?
Our friendly Hotel Guest Service Representative Full-Time and Part-Time provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out guests and process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure safety and security of the property, staff and guests

What does success look like in this role?

• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.