Hotel Guest Service Representative

Dimension Hospitality Group; Lubbock (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Daily guest interaction

Job summary

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins and reservations, and support smooth front desk operations.

You will respond to guest inquiries, coordinate with housekeeping, process payments, and provide local information to enhance stays.

This role emphasizes a friendly, professional presence, strong communication, and the ability to multitask in a busy hotel environment.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive and professional presence.
• Able to multitask and stay organized in a fast-paced environment.
• Willing to work holidays and weekends.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other hotel departments.
• Maintain a clean and organized front desk area.
• Handle guest requests and upscale concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional presence

Hotel system proficiency

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and upscale concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality