Hotel Guest Service Rep

Regis Corporation; Menomonee Falls (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at Kinseth hotels and restaurants

Job summary

Regis Corporation is seeking a dedicated customer service representative for its hotel in Menomonee Falls, Wisconsin. The ideal candidate will greet guests, handle reservations, and ensure a welcoming atmosphere. Responsibilities also involve managing guest inquiries and payments, following security procedures, and maintaining the cleanliness of the front desk area.

This role requires strong communication skills and the ability to handle multiple tasks efficiently. Benefits include health, dental, and vision coverage, as well as a referral program and paid time off.

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills for guest interactions.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Greet and register guests while providing a warm and friendly experience.
• Answer guest inquiries about hotel services and local attractions.
• Handle guest payments accurately and manage reservations.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

What we offer:

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES:

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.