Hotel Guest Night Auditor - Holiday Inn Express & Suites Gainesville, GA

Paragon Hotel Company

Gainesville (GA)

On-site

USD 21,000 - 28,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Accident Insurance

Disability Insurance

Life Insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Gift Cards

Employee Lunches

Job summary

Paragon Hotel Company in Gainesville, GA seeks a Guest Night Auditor to manage front desk operations, act as Manager on Duty, and ensure guest satisfaction. This full-time role requires punctuality and strong communication.

Responsibilities include handling cash and credit card transactions, balancing charges, and using the PMS to post charges and prepare reports. Long hours, holidays, and weekends may be required.

Qualifications

1+ years of experience in a branded, quality hotel preferred.
High School diploma or equivalent; Associate’s or Bachelor’s Degree preferred
Experience in accounting, is preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and punctuality

Responsibilities

Greet and register guests; assign rooms; maintain privacy; accommodate special requests.
Promote and sell services/amenities of the hotel.
Encourage future reservations to secure repeat business.
Report sales leads and guest information to the appropriate staff.
Keep other departments informed of special requests, late check-outs, and needs.
Balance cash, checks, and charges at shift end; ensure accuracy.
Learn and utilize the PMS for postings and reports.
Assist in other areas (F&B, housekeeping) as needed to support guest satisfaction.
Maintain a clean, professional lobby and dining area; uphold safety procedures.
Know and follow emergency procedures; observe safety standards.

Skills

PMS operation

Cash handling

Credit card handling

Phone etiquette

Reservations procedures

Guest relations

Education

High School diploma

Associate/Bachelor’s preferred

Tools

Property Management System (PMS)

Job description

Principle Responsibilities & Position Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

1+ years of experience in a branded, quality hotel preferred
High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
Experience in accounting, is preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and punctuality
Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to stand for eight hours, bend, stretch, and reach
Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Guest Night Auditor - full time

Principle Responsibilities & Position Purpose:

Pre-Requisites (Requirements):

1+ years of experience in a branded, quality hotel preferred
High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
Experience in accounting, is preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and punctuality

Work Environment & Context:

Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to stand for eight hours, bend, stretch, and reach
Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

Manager on Duty Functions
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
Frequent Stay Program
Reservations procedures including cancellations and "walking" guest.
Phone etiquette and answering procedures, be able to answer inquires of shopping, dining, entertainment and travel directions.
Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events.

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change

Abilities:

Multitask, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
Assist with guest issues with professionalism maintaining hospitable attitude.

Essential Functions:

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS, if applicable.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or requests to the manager.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Daily input of labor statistics and accounting payables into online portals.
Other duties as assigned, or which the associate is capable of performing.