Hotel Guest Night Auditor - Tru by Hilton Augusta, GA

Tru by Hilton Augusta GA; Augusta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid instantly

Paid time off

Room discounts

Holiday pay

Referral bonus

Accident insurance

Disability insurance

Life insurance

Cancer insurance

Dental insurance

Vision insurance

Gift cards

Employee lunches

Job summary

Tru by Hilton Augusta GA is seeking a Front Desk/Guest Services professional to manage daily front office operations, act as Manager on Duty, and ensure exceptional guest experience. You will respond to guest requests, drive revenue via selling strategies, and coordinate with management during evening and early morning hours.

The role emphasizes professionalism, punctuality, and reliable performance in a branded hotel environment, including occasional extended hours and adherence to hotel

Qualifications

• 1+ years of experience in a branded, quality hotel.
• High School diploma or equivalent; Associate/Bachelor preferred.
• Experience in accounting preferred.
• Must display professionalism and have honesty and trustworthiness.
• Excellent attendance and punctuality.

Responsibilities

• Greet and register guests, provide room assignments, and maintain guest privacy.
• Promote and sell hotel services and amenities.
• Promote repeat business by taking future reservations and offering recommendations.
• Report notable guest interactions and potential sales leads to management.
• Coordinate with housekeeping and other departments for guest requests.
• Ensure all cash handling and transactions balance at shift end.
• Learn and utilize the PMS system and perform other duties as assigned.
• Maintain a clean, professional lobby and dining area.

Skills

Manager on Duty Functions

Cash handling

Guest service

Safety awareness

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

Property Management System (PMS)

Job description

Principle Responsibilities & Position Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred


• High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred


• Experience in accounting, is preferred


• Must display professionalism and have characteristics of honesty and trustworthiness


• Must have excellent attendance and punctuality

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.


• Must be able to stand for eight hours, bend, stretch, and reach


• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.


• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds


• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

• Manager on Duty Functions


• Cash and credit card handling, balancing charges


• Safety and security measures


• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.


• Frequent Stay Program


• Reservations procedures including cancellations and “walking” guest.


• Phone etiquette and answering procedures, be able to answer inquires of shopping, dining, entertainment and travel directions.


• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events.

Skills:

• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change

Abilities:

• Multitask, detail oriented, remain service centric


• Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks


• Assist with guest issues with professionalism maintaining hospitable attitude.

Essential Functions:

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.


• Promote and sell services/amenities of the hotel.


• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.


• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.


• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.


• Check all credit cards for validity before the end of the shift.


• Learn and utilize PMS, if applicable.


• Ensure all cash, check and miscellaneous departments are in balance at shifts end.


• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.


• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.


• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.


• Have a thorough working knowledge of emergency procedures.


• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.


• Report any unusual occurrences or requests to the manager.


• Maintain certification from a responsible vendor training if alcohol is served.


• Be flexible in regard to work schedule.


• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate


• Utilize Service Recovery Log and other necessary communication logs from shift to shift.


• Daily input of labor statistics and accounting payables into online portals.


• Other duties as assigned, or which the associate is capable of performing.

Benefits:

• Paid Instantly


• Paid Time Off


• Team Member Room Discounts


• Time and Half for Select Holidays


• Referral Bonus Program

Volunteer Benefits:

• Accident Insurance


• Disability Insurance


• Life Insurance


• Cancer Insurance


• Dental Insurance


• Vision Insurance

Property Specific Incentives:

• Gift Cards


• Employee Lunches