Hotel Guest Night Auditor - Tru by Hilton Augusta, GA

Paragon Hotel Company; Augusta (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off

Team Member Discounts

Holiday pay

Referral Bonus Program

Employee Meals

Gift Cards

Job summary

Paragon Hotel Company is seeking a part-time Guest Night Auditor to join our front desk team in Georgia. The role focuses on delivering courteous guest service, handling night operations, and supporting revenue initiatives while acting as Manager on Duty during late hours.

Qualifications include 1+ year hotel experience, a high school diploma (associate/bachelor’s preferred), and solid cash handling skills. Duties include PMS usage, balance checks, and guest issue resolution.

Qualifications

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent; Associate’s or Bachelor’s degree preferred
• Experience in accounting is preferred
• Professionalism, honesty and trustworthiness required
• Excellent attendance and punctuality expected

Responsibilities

• Greet and register guests, provide room assignments, maintain privacy, accommodate requests
• Promote and sell hotel services and amenities
• Encourage repeat business by taking future reservations and offering recommendations
• Inform housekeeping and other departments of special requests and late check-outs
• Learn and utilize the PMS system where applicable
• Ensure cash, checks, and other payments balance at shift end
• Adhere to cash handling policies and deposit logs
• Assist in other areas as needed to support guest satisfaction

Skills

PMS usage

Cash handling

Phone etiquette

Guest service

Education

High School diploma

Associate or Bachelor’s degree preferred

Tools

POS systems

Job description

Principle Responsibilities & Position Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Guest Night Auditor - part time

Principle Responsibilities & Position Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

• Manager on Duty Functions
• Cash and credit card handling, balancing charges
• Safety and security measures
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest.
• Phone etiquette and answering procedures, be able to answer inquires of shopping, dining, entertainment and travel directions.
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events.

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change.

Abilities:

Multitask, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
Assist with guest issues with professionalism maintaining hospitable attitude.

Essential Functions:

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Daily input of labor statistics and accounting payables into online portals.
• Other duties as assigned, or which the associate is capable of performing.

Benefits:

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

Volunteer Benefits:

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

Property Specific Incentives:

• Gift Cards
• Employee Lunches