Hotel Guest Experience Pro - Day 1 Benefits & Growth

Hotel Leveque; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance DAY1

PTO DAY1

Holiday pay DAY1

Hotel discounts

Professional development

Job summary

Hotel Leveque in Dayton, OH, is seeking a Guest Service Representative to be the welcoming face of our property. You will handle check-in/out, assist guests, and deliver personalized service in line with our brand standards.

The role requires 2+ years in customer service, a high school diploma, and excellent verbal and written communication. Training is provided, with opportunities for growth, and we offer day-one benefits and staff discounts in a supportive, hospitality-focused team.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Communication skills

Customer service

Education

High School diploma

Job description

Hotel Leveque in Dayton, OH, is seeking a Guest Service Representative to be the welcoming face of our property. You will handle check-in/out, assist guests, and deliver personalized service in line with our brand standards.

The role requires 2+ years in customer service, a high school diploma, and excellent verbal and written communication. Training is provided, with opportunities for growth, and we offer day-one benefits and staff discounts in a supportive, hospitality-focused team.