Hotel Group & Catering Sales Manager

The Delta by Marriott; Willow Beach (OH); On-site; USD 60,000 - 95,000; Full time

Job summary

Renaissance Toledo Downtown Hotel in Toledo, Ohio seeks a driven Sales Manager to sell meeting and catering facilities in line with strategic objectives and guidelines. You will pursue outside opportunities, build relationships with potential clients at trade events, Civic associations, and industry vendors, and manage bids, proposals, and site inspections.

The role requires coordinating with hotel departments to ensure successful events, maintain top accounts, and contribute to annual business

Qualifications

• Proven outside sales experience in hospitality or related industry.
• Strong relationship-building and networking skills with a customer-focused mindset.
• Ability to negotiate effectively and close group rooms and catering deals.

Responsibilities

• Present a clean, professional image to guests and clients.
• Aggressively pursue opportunities for outside customer solicitation and relationships, including events and trade shows.
• Receive and respond to inquiries within 4 business hours; negotiate profitable group and catering business according to guidelines.
• Correspond with potential customers, prepare bids and proposals, and maintain up-to-date records of sales activities.
• Greet and service walk-in customers; conduct site inspections for qualified clients.
• Collaborate with hotel departments to ensure successful events and effective communication.
• Maintain a top accounts list and nurture relationships for repeat business; tele-prospect new Group & Catering opportunities.
• Assist in research and development of annual business or marketing plans related to group rooms and catering.

Skills

Outside Sales

Relationship Building

Negotiation

Prospecting

Event Coordination

Job description

SUMMARY:To sell the meeting and sleeping room facilities and services of the hotel in accordance with strategic objectives and selective selling guidelines in place to meet and exceed market driven group rooms and catering revenue components.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present a clean, pleasant professional image to project a positive polished appearance to potential guests and clients.
• Aggressively pursue all appropriate opportunities for outside customer solicitation and relationship building including: Outside Sales Calls, Civic Association Events, Trade Events, Industry Vendor Relationships, etc. In and out of town solicitation is also to be made when requested.
• Receive and respond to all customer inquiries within 4 business hours. Negotiate and capture all profitable group rooms and catering business in accordance with selective selling guidelines.
• Correspond with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, follow-up letters, etc. In conjunction with other office Associates, maintain accurate and up to date records of all group room and catering sales department functions and transactions.
• Professionally greet and service all walk-in customers.
• Conduct efficient and professional site inspections. Entertain qualified potential clients in accordance with Woodland Real Estate Group policies.
• In a timely, accurate and consistent manner, document and report all sales activities as required by hotel standards.
• Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited, entertained, etc. frequently.
• Tele-Prospect for new Group & Catering business utilizing reader board surveys, newspaper notifications, old account files and other prospecting resources.
• Based upon leads, contact all events after departure, for rebooking and referrals.
• Continuously educate all Event Planners on hotel procedures, such as: Rooming Lists, Meal Guarantees, Set-up Styles, Payment Terms, All Available Hotel Services, etc.
• Assist the VP of Revenue, Sales & Marketing in the research, development, and completion of an annual business or marketing plan directly related to group rooms and catering.
• At every opportunity, strive to facilitate effective communication lines with all departments in the hotel, in order to ensure all events are successful.
• Perform other services and duties as requested by the General Manager and/or upper management team. Sales Managers may be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.

Renaissance Toledo Downtown Hotel is a 4-star Marriott property located in downtown Toledo, Ohio. The hotel features 241 air-conditioned rooms, including 7 suites, and sits within walking distance of major attractions. Imagination Station and Valentine Theater are each just 0.2 miles from the property, making the hotel an ideal base for exploring the city's cultural venues.
Guest rooms are appointed with refrigerators, smart televisions, and complimentary wireless internet. Each room includes a bed dressed with down comforters and premium bedding, along with a private bathroom stocked with designer toiletries and a hair dryer. Cable programming is available for in-room entertainment. Guest comfort ratings average 4.4 out of 5.
Dining options include Brim House, one of two on-site restaurants serving American cuisine, as well as a bar and lounge. Room service is available during limited hours. Cooked-to-order breakfasts are offered on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for an additional fee.
The property provides a fitness center, garden views, and complimentary wireless internet throughout. Additional services include a 24-hour front desk, concierge, business center, gift shop, and dry cleaning and laundry services. The hotel features over 15,000 square feet of conference and event space, including a ballroom and banquet hall, along with accessible meeting rooms and business facilities.
The hotel's downtown location places it within a 5-minute drive of Toledo Zoo and 7 minutes from Lake Erie. Toledo Express Airport is approximately 20 minutes away by car, while Detroit Metropolitan Wayne County Airport is roughly 45 minutes distant. The property has received an overall rating of 4.2 out of 5 across guest reviews.
Check-in begins at 4:00 PM and check-out is at 11:00 AM. The hotel is pet-friendly and welcomes dogs and cats. The property is wheelchair accessible with accessible routes throughout, including elevator access, accessible parking, and an accessible fitness center.