Hotel General Manager (Reading)

TheBrightHotel Corporation; Pennsylvania; On-site; USD 100,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel General Manager to lead the Reading Vitality Hotel. This role is pivotal in enhancing guest experiences and operational efficiency while ensuring profitability. The ideal candidate will have extensive hotel management experience, particularly in opening new properties, and a passion for delivering exceptional service. Join a forward-thinking company that values health and wellness, and offers a supportive work environment with comprehensive benefits. If you thrive in a fast-paced setting and are ready to make a significant impact, this opportunity is for you.

Benefits

100% company-paid Medical, Dental, and Vision Insurance

401K program with up to a 4% match

Generous Paid Time Off – 2 weeks annually

Flexible Spending Account (FSA)

Health Savings Account (HSA) options

Voluntary Life Insurance

Qualifications

• 7-10 years of hotel management experience with a strong focus on guest service.
• Experience leading hotel openings and managing profitability metrics.

Responsibilities

• Lead operations team to enhance guest satisfaction and team motivation.
• Manage property operations and ensure compliance with brand standards.
• Oversee hotel budgets and financial reports to drive profitability.

Skills

Guest Service Management

Profitability Metrics Management

Team Leadership

Operational Efficiency

Marketing and Networking

Education

Bachelor's degree in Business Administration

Hospitality Management

Job description

Join to apply for the Hotel General Manager (Reading) role at The Bright Hotel.

Company Highlights
The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.

Perks
100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans.
401K program with up to a 4% match and full vesting from day one.
Generous Paid Time Off – 2 weeks annually to recharge and relax.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility.
Voluntary Life Insurance to provide additional coverage for you and your loved ones.

Purpose Of The Role
Reading Vitality Hotel is looking for an experienced, organized, and confident General Manager to join our team with energy and enthusiasm. The General Manager will be responsible for all aspects of the hotel property including but not limited to operations, staffing, and overall guest satisfaction. This role will be responsible for maximizing operational efficiency and profitability.

Responsibilities

1. Leading Operations Team
   Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on the strengths. Ensures that the team is properly resourced and has capabilities to meet expectations.
2. Managing Property Operational Functions
   Follows property specific second effort and recovery plan. Strengthen brand presence and awareness through marketing and networking efforts. Ensure compliance with brand standards, policies, and local regulations.
3. Managing And Monitoring Activities That Affect The Guest Experience
   Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times. Follows up on any feedback as needed for further guest service improvement.
4. Managing Profitability
   Assists in performing required annual Quality audit with appropriate leaders. Ensures a viable key control program is in place. Manage hotel budgets, forecasts, and financial reports to drive profitability.
5. Conducting Human Resources Activities
   Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion.

Qualifications, Skills, Abilities And Experience
Experience managing and maintaining high quality of guest service experience. Experience with managing profitability metrics and reporting. Experience leading hotel openings, particularly with convention centers or government partnerships.

Physical Requirements
The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

Minimum Qualifications
Bachelor's degree in Business Administration, Hospitality Management or related combined experience and training equivalent. 7-10 years related hotel management experience. Extensive pre-opening experience, with a track record of successfully launching full-service hotels.

Schedule / Travel Requirements
Able to work in person on-site at location. Availability for flexible work hours, including nights, weekends, and holidays as needed.

The pay range for this role is: 100,000 - 120,000 USD per year (Reading Vitality Hotel).