Hotel General Manager

Marcus Hotels & Resorts; Palm Desert (CA); On-site; USD 185,000 - 200,000; Full time

Benefits offered by this job

Standard Executive Privileges

Annual incentives

Hotel & Marriott discounts

Dining & spa discounts

Paid time off

Health benefits

401k

Job summary

Marcus Hotels & Resorts’ HOTEL PASEO, Autograph Collection in Palm Desert seeks a General Manager to lead boutique luxury operations, guest experiences, and financial performance. Overseeing 150 rooms, the GM will shape service standards and drive revenue in a distinctive desert retreat.

The role requires 5–7+ years in upscale hospitality, proven leadership, and hands-on accountability within luxury brands. This is a rare opportunity to elevate a premier property in a brand‑driven portfolio.

Qualifications

• 5–7+ years of progressive hotel leadership experience in upscale/luxury/boutique environments.
• Proven track record of leading high-performing teams and driving guest service excellence.
• Strong financial acumen with P&L, forecasting, budgeting, and capital planning experience.

Responsibilities

• Champion the hotel’s strategic vision and drive its execution through decisive leadership.
• Foster a culture of excellence by empowering associates to deliver personalized guest service.
• Oversee recruitment, training, and development across all departments.
• Engage in sales efforts through tours, presentations, and client meetings to support business growth.
• Partner with corporate leadership to drive revenue growth and capital investments.

Skills

Strategic leadership

Revenue management

Team development

Sales & marketing leadership

Education

Bachelor's degree in Hospitality Management, Business, or related field

Job description

If you are passionate about hospitality, thrive in a boutique environment, and are dedicated to creating exceptional guest experiences, a fresh take on luxury awaits in the heart of Palm Desert. At HOTEL PASEO, Autograph Collection, modern sophistication meets the relaxed spirit of the desert, creating a destination that is both vibrant and effortlessly refined.

We are seeking a General Manager to join our team and lead the personalized service, memorable experiences, and elevated hospitality that have made HOTEL PASEO, one of the Coachella Valley's premier luxury destinations. In this role, you will oversee all aspects of property operations, financial performance, team leadership, and guest satisfaction. This role is ideal for a hospitality executive with proven boutique hotel experience and a strong background in corporate or branded luxury environments.

Part of the Milwaukee-based Marcus Hotels & Resorts portfolio, HOTEL PASEO offers guests a distinctive desert retreat featuring 150 thoughtfully designed guest rooms and suites, many showcasing breathtaking views of the San Jacinto Mountains and palm-lined landscape. Guests can unwind by our resort-style pool and on-site spa, explore the area on complimentary bicycles, and enjoy inspired dining at Larkspur Grill, Lemon Drop Pool Bar or Café Paseo. Located along world-renowned El Paseo, our boutique hotel places guests steps from premier shopping, art galleries, acclaimed restaurants, and vibrant nightlife while serving as the perfect gateway to Palm Springs and the Coachella Valley.

What you will be doing:

• Champion the hotel’s strategic vision and drive its execution through innovative planning and decisive leadership.
• Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care.
• Serve as an active community partner, enhancing the hotel’s presence and impact within the local area.
• Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments.
• Partner with corporate leadership and the commercial team to develop and execute strategies that drive revenue growth, strengthen market position, enhance food and beverage offerings, guide capital investments, and capitalize on emerging market opportunities.
• Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth.
• Oversee the recruitment, training, development, and retention of top talent across all departments.
• Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment.

What we are looking for:

• 5–7+ years of progressive hotel leadership experience, including experience as a General Manager or senior hotel leader within an upscale, luxury, lifestyle, or boutique hospitality environment.
• Proven track record of successfully leading high-performing teams, cultivating a culture of accountability, engagement, service excellence, and associate development.
• Demonstrated ability to drive revenue growth, profitability, and market share through strategic business planning, revenue management, sales, and marketing leadership.
• Strong financial acumen with experience managing hotel P&Ls, forecasting, budgeting, expense controls, capital planning, and overall business performance.
• Strategic thinker with the ability to analyze market trends, competitive intelligence, and operational data to identify opportunities and make informed business decisions.
• Proven success developing, coaching, and mentoring leaders and associates while building strong succession plans and fostering long-term talent growth.
• Highly visible, hands-on leader with exceptional communication, organizational, and relationship-building skills and a passion for delivering personalized luxury guest experiences.
• Experience directing and supporting sales and marketing initiatives that position a property as a market leader within its competitive set while driving occupancy, ADR, and RevPAR performance.
• Strong knowledge of hotel operations, revenue management principles, property management systems, and full-service hotel environments; Marriott systems experience is a plus.
• Bachelor's degree in Hospitality Management, Business, or a related field preferred; equivalent hospitality leadership experience will be considered.

What’s in it for you?

• Standard Hotel Executive privileges
• Potential for annual incentives based on property and personal performance
• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Paid time off
• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Salary Estimate

$185,000–$200,000/ year

Who We Are

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.

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