Hotel General Manager

Tru by Hilton; Madison (WI); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel General Manager to lead a vibrant team in Madison. This role involves overseeing daily operations, ensuring exceptional guest experiences, and fostering a positive work culture. The company prioritizes professional development, offering training and growth opportunities, while also providing attractive benefits like health plans and travel perks. Join a recognized workplace with a commitment to excellence and a supportive team environment, where your leadership will make a significant impact on guest satisfaction and team success.

Benefits

Paid Sick Time

Paid Time Off

Health, Dental, and Vision Plans

401(k) Retirement Plan

Travel Perks

Career Advancement Opportunities

Same Day Pay

Educational Assistance

Qualifications

• Strong customer service and problem-solving skills required.
• 5+ years in hospitality or business management preferred.

Responsibilities

• Oversee daily operations and ensure exceptional guest experiences.
• Manage recruitment, training, and performance of staff.
• Craft and manage the property budget and revenue plan.

Skills

Customer Service Skills

Problem-Solving

Interpersonal Skills

Attention to Detail

Organizational Skills

Education

College Degree

5+ Years of Related Work Experience

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

We are hiring a Hotel General Manager to oversee the fun and vibrant Tru by Hilton located on Madison’s thriving West Side. Lead a passionate, diverse, and high-energy team dedicated to delivering exceptional guest experiences.

Why You’ll Love Working with Us

The Tru by Hilton is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality

1. USA Today Top Workplace Winner 2025
2. WI State Journal Top Workplace 2025
3. Madison Magazine Best Places to Work 2025
4. AZ Central Top Workplace 2024
5. Cultural Excellence Award 2024

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

• Dedicated training and development with opportunities for growth.
• Educational and professional certification assistance.
• Career advancement opportunities with NCG Hospitality, a company that owns multiple name-brand properties across the country.

Paid Sick Time & PTO:

• Paid time off and anniversary day off with pay.
• Paid volunteer hours → Earn money for community service!

Health & Wellness:

• Health, dental, and vision plans.
• Virtual telehealth services.
• Health and fitness monthly reimbursement program.

Team Member Travel Perks:

• Worldwide hotel stays starting at forty nine dollars per night (rate based on availability and property brand).
• Free night stays at NCG Hospitality hotels.

Financial Benefits:

• Same day pay
• 401(k) retirement plan with a 100% match on the first 3% and 50% match on the next 2% of team member contributions.
• "Catch of the Day" program → Earn money for helping other team members and guests!
• "Everyone Sells" program → Earn money for bringing in business to our properties!
• Health Savings Account

How do I make an impact on my team?

Our Hotel General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.

Responsibilities:

• Plan, develop, coordinate, and implement the day-to-day operations of the property.
• Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues.
• Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan.
• Lead the property management team to ensure that product and service quality standards are maintained.
• Inspect guest rooms and public spaces to maintain standards set forth by company and property brand.
• Maintain personal contact with guests, clients, and community organizations.
• Ensure safety and security of the property, staff and guests and responding to all emergency situations.
• Remain current on industry trends and local market activities.

What does success look like in this role?

• College degree or at least five years of related work experience in business management, hospitality or related field.
• Strong customer service skills to include problem-solving and complaint resolution.
• Strong interpersonal, relationship building and communication skills.
• Strong attention to detail and organized.
• Ability to work effectively and efficiently in a fast-paced setting.
• Reliability and honesty.
• Desire to contribute to a supportive and effective team.

Who is NCG Hospitality?

We are a leader in the ownership, development, and operations of premier hospitality properties. NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center.

NCG Hospitality is an Equal Opportunity Employer.