Hotel General Manager

The Indigo Road Hospitality Group; Highlands (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a passionate Hotel General Manager to lead Skyline Lodge in creating unforgettable guest experiences. This role offers the opportunity to work in a stunning mountain setting, where you will oversee all aspects of hotel operations, from restaurant management to guest relations. With a focus on team collaboration and community engagement, you will inspire your team to deliver top-notch service while enjoying a range of generous perks. If you thrive in a dynamic environment and have a love for hospitality, this is the perfect opportunity for you to shine and make a lasting impact.

Benefits

Competitive Pay + PTO

Health Insurance

Retirement Planning

Home Loan Program

Working Advantage

Hospitality School Loan Program

Employee Discounts

Maternity/Paternity Leave

Qualifications

• 6+ years in hotel/restaurant operations with a focus on guest experience.
• Strong leadership skills to build and manage effective teams.

Responsibilities

• Lead operations at Skyline Lodge, ensuring exceptional guest experiences.
• Collaborate with teams to meet financial goals and enhance service quality.

Skills

Hospitality Management

Team Leadership

Guest Relations

Operational Oversight

Education

Bachelor's Degree in Hospitality Management

Experience in Hotel Operations

Job description

Description

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

AT SKYLINE LODGE... [check us out]

We welcome you to join us in creating memorable experiences for guests and team members alike. Humbled to be named Best Rated Places to Go in the US in 2025 by Conde Nast Traveler. Skyline Lodge offers a mid-century motor lodge experience that is set in picturesque Highlands, NC. Steeped in the architecture of Frank Lloyd Wright, it plays host to one of the most recognized steakhouses in the South: Oak Steakhouse.

We encourage you to explore what others are saying about Skyline Lodge while also challenging the "right" leader to join us in continuing the journey of creating the most hospitable environment for all.

NOW HIRING

The Hotel General Manager influentially leads with confidence and conviction while also showcasing resilience and adaptability. As the Operational Leader, you genuinely strive to serve others. You will also be a hard worker who builds teams based on passion, collaboration, respect, and the opportunity to grow.

• You will be empowered to make critical decisions and humble enough to roll up your sleeves to get the job done.
• Communication and building relationships is naturally a top priority for you across the team, guests, community, vendors, and all.
• You prefer to be in the trenches [especially during peak periods] and professional colleagues would probably agree that you are not considered to be an "Office GM."
• You are someone dedicated to understanding every guest's [internal/external] name and their preferences.

A successful Hotel GM shows up enthusiastic to touch tables at Oak Steakhouse, support housekeeping with rooms, welcome guests at the front desk, and positively deliver on the financial bottom line. Historically, you've been known to go above and beyond to craft individually specific experiences - each being so unique that these moments become engraved as a lasting memory - because of how you made them feel.

ROADS LEAD TO YOU...

Nestled atop a 3,700-ft. high mountain, Skyline Lodge is surrounded by 50 magnificent acres of golden conifers and hardwoods in Highlands, NC. The area abounds with hiking trails, navigable rivers, waterfalls, and foraging for mushrooms and berries.

We are looking for a strong and experienced servant leader to oversee Skyline Lodge as the Hotel General Manager. Someone passionate about hospitality and enthusiastic about providing elevated experiences in remote environments. You will be experienced working across all areas of the business including restaurant, rooms, amenities, revenue, events, and beyond.

As the General Manager, you will have 6+ years' experience overlooking hotel/restaurant operations. You are known for providing unparalleled guest experience, mitigating risk, maximizing profit - above all - you prefer spending time in the operations rather than being seen as an "Office GM."

If you have a passion for creating memorable experiences and engaging the local community - we would love to hear from you!

Requirements

WHAT TO EXPECT IN THE LODGE, RESTAURANT, & ROOMS…

• Schedule: May vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation but in general, you can expect to work 55 to 60 hours a week.
• Work Collaboratively: to achieve a one-team one-dream mentality that promotes the hiring and nurturing of the right people ready to serve our guests, achieve financial goals, and create memorable experiences.
• Practice Humility & Transparency: to support culture and an ethical environment where everyone feels safe, cared for, and inspired.
• Act With Integrity: be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety, and cleanliness throughout the property.
• Enrich Your Community: engage local farms to source and procure fresh and quality products while also educating junior team members, advocating for their growth and development.
• Show Compassion and Empathy: listen to your team, be understanding, and always provide a humane approach when individually coaching with the intent to inspire everyone to do great things.
• Leave a Lasting Impression: provide a sense of home through quality, consistency, and teamwork.
• Embrace Positivity: create a welcoming and approachable environment that is solution-driven, with a smile.
• Have Fun at Work: set the tone by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness.

IRHG PERKS

• Competitive Pay + PTO: Competitive base + Performance based bonus (paid out quarterly) + PTO after 90 days.
• Health Insurance: Medical, Dental, Vision, Tele-med, Life, STD, LTD, LAP (Life Assistance Program).
• Retirement Planning: 401K (50% in match up to your first 6% investment), Roth, or both.
• Home Loan Program: A zero-interest housing loan program to help you purchase a home.
• Working Advantage: Cost-free employee savings program for electronics, appliances, apparel, cars, flowers, fitness memberships, gift cards, groceries, hotels, movie tickets, rental cars, special events, theme parks, and more!
• Hospitality School Loan Program: A zero-interest hospitality school loan program to help you attend college classes in the hospitality industry.
• Employee Discounts: Enjoy discounts while dining in and/or spending the night across 15 restaurant concepts and growing boutique hotel collection.
• Maternity/Paternity Leave: 4 weeks PTO.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.