Hotel General Manager

CN Hotels Chattanooga; Chattanooga (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

CN Hotels Chattanooga is seeking a General Manager to oversee all hotel operations and drive guest satisfaction and financial performance. Lead Front Office, Housekeeping, F&B, Sales & Marketing, and Engineering while maintaining brand standards and a culture of excellence.

You will recruit and mentor leaders, develop budgets, and implement guest-focused service strategies to grow revenue and community relationships at an extended-stay Marriott property in Tennessee.

Qualifications

• High school diploma required; Bachelor’s degree preferred (Hospitality, Business, or related field).
• Hotel renovation experience preferred.
• Minimum 5 years of supervisory experience managing 15+ associates.
• Minimum 3 years of hotel management experience, including budget management and F&B operations.
• Proven ability to meet or exceed financial and operational goals in a branded hotel environment.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee all hotel operations while maintaining Marriott brand standards.
• Develop and manage budgets, forecasts, and business plans.
• Recruit, train, and mentor department leaders and associates.
• Drive guest satisfaction through exceptional service delivery.
• Build and maintain strong community and business relationships.
• Implement strategic sales and marketing initiatives.
• Ensure compliance with safety, security, and operational policies.

Skills

Leadership

Communication

Problem-solving

Guest satisfaction

Sales & Marketing

Education

Bachelor's degree preferred

Job description

As General Manager, you’ll oversee all hotel operations — including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering — ensuring that both guest satisfaction and financial performance exceed expectations.

You’ll lead a talented team, drive revenue growth, and foster a culture of excellence, collaboration, and accountability.

Key Responsibilities

• Oversee all hotel operations while maintaining Marriott brand standards.

• Develop and manage budgets, forecasts, and business plans.

• Recruit, train, and mentor department leaders and associates.

• Drive guest satisfaction through exceptional service delivery.

• Build and maintain strong community and business relationships.

• Implement strategic sales and marketing initiatives.

• Ensure compliance with safety, security, and operational policies.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred (Hospitality, Business, or related field).

• Hotel renovation experience preferred.

• Minimum 5 years of supervisory experience managing 15+ associates.

• Minimum 3 years of hotel management experience, including budget management and F&B operations.

• Proven ability to meet or exceed financial and operational goals in a branded hotel environment.

• Strong leadership, communication, and problem-solving skills.

Why Join CN Hotels

At CN Hotels, we believe great hospitality starts with great leadership. Join a supportive, growth-focused organization that values integrity, innovation, and teamwork.

You’ll have the opportunity to lead an extended stay Marriott property in one of Tennessee's most vibrant destinations — and make a lasting impact on guests, associates, and the community.

Source: Hospitality Online