HOTEL FRONT OFFICE MANAGER

HIlton Garden Inn - Lubbock; Idalou (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Hilton Garden Inn - Lubbock seeks a Front Office Manager to lead daily front desk operations, supervise staff and ensure guest satisfaction from arrival to departure.

You will train team, oversee check-ins/outs, reservations, billing accuracy, resolve guest concerns, coordinate with housekeeping and leadership, and uphold brand standards; strong problem solving and organization required.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Problem solving

Organized

Detail oriented

Multitasking

Tools

Front desk software

Job description

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The RoleAs the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be Doing• Lead daily front office operations, including staff supervision and scheduling• Train, coach, and develop front desk and guest service team members• Oversee check ins, check outs, reservations, and billing accuracy• Resolve escalated guest concerns and service issues professionally• Ensure compliance with hotel policies, brand standards, and procedures• Monitor financial processes such as cash handling and end of day reporting• Communicate effectively with housekeeping, engineering, and leadership• Support hiring, performance reviews, and team development• Maintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It Here• Leadership role with daily guest impact• Opportunities for growth within hotel operations• Supportive, team oriented environmentReady to Join the TeamIf you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel front office leadership experience required• Strong communication, leadership, and problem solving skills• Organized, dependable, and detail oriented• Comfortable using hotel systems, reporting tools, and front office processes• Able to multitask and maintain professionalism under pressure• Passionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.