FRONT OFFICE MANAGER

Homewood Suites by Hilton; Carle Place (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Homewood Suites by Hilton in Carle Place, NY is seeking an experienced Front Office Manager to oversee the front desk and guest services, lead a team, and uphold brand standards.

You will manage scheduling, training, check-ins/outs, billing accuracy, and guest issue resolution while partnering with housekeeping, engineering, and leadership to maintain a welcoming, efficient environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.

Skills

communication

leadership

problem solving

organization

detail oriented

multitasking

hospitality

guest service

Tools

Hotel systems

Reporting tools

Front office processes

Job description

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The RoleAs the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be DoingLead daily front office operations, including staff supervision and schedulingTrain, coach, and develop front desk and guest service team membersOversee check ins, check outs, reservations, and billing accuracyResolve escalated guest concerns and service issues professionallyEnsure compliance with hotel policies, brand standards, and proceduresMonitor financial processes such as cash handling and end of day reportingCommunicate effectively with housekeeping, engineering, and leadershipSupport hiring, performance reviews, and team developmentMaintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It HereLeadership role with daily guest impactOpportunities for growth within hotel operationsSupportive, team oriented environmentReady to Join the TeamIf you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.Apply now.EOEWhat Makes You YouPrevious hotel front office leadership experience requiredStrong communication, leadership, and problem solving skillsOrganized, dependable, and detail orientedComfortable using hotel systems, reporting tools, and front office processesAble to multitask and maintain professionalism under pressurePassionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.