Hotel Front Office Manager

Quality Inn Fort Wayne; Fort Wayne (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an enthusiastic hotel front desk manager to lead operations and ensure exceptional guest experiences. With a focus on high customer satisfaction, you will engage with guests, resolve their inquiries, and supervise front desk staff. This role requires strong leadership, multitasking, and communication skills, making it ideal for those passionate about the hospitality industry. If you thrive in a dynamic environment and enjoy working with people, this is a fantastic opportunity to advance your career in hotel management.

Qualifications

• 1+ years of hospitality experience required.
• Exceptional multitasking and communication skills are essential.

Responsibilities

• Engage with guests and resolve complaints effectively.
• Supervise front desk staff and ensure high customer service standards.

Skills

Multitasking

Communication Skills

Management Skills

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

We’re looking for an enthusiastic hotel front desk manager with 3 to 5 years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Responsibilities:

1. Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints.
2. Handle the front desk budget and order office supplies as needed.
3. Direct front desk operations and ensure customer service meets our high standards for guest satisfaction.
4. Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies.
5. Gather financial information and generate occupancy reports for the general manager.

Qualifications:

1. Prior hospitality experience of 1 year is required for this position.
2. Showcase exceptional multitasking, communication, and management skills.
3. High school diploma or equivalent certification required (GED).
4. Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired.
5. Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position.

Compensation:

$14 - $18 hourly