Hotel Front Office Manager

DelMonte Hotel Group; City of Rochester (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading hospitality firm as a Front Office Operations Manager! In this role, you will supervise the Front Office and Hospitality Departments, ensuring exceptional guest experiences and effective team management. With a focus on staff development, you will handle hiring, training, and performance evaluations, while also managing essential administrative tasks. This position offers competitive compensation starting at $17.00 per hour, comprehensive benefits, and opportunities for professional growth. Become part of a company that values its employees and fosters a supportive work environment where you can thrive in your career.

Benefits

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefit packages

Qualifications

• 1-3 years experience in guest services or front desk roles.
• Strong communication and customer service skills are essential.

Responsibilities

• Supervise Front Office associates and ensure adherence to hotel policies.
• Handle hiring, training, and performance appraisals of staff.
• Manage administrative tasks including budget and payroll.

Skills

Customer Service

Staff Management

Communication Skills

Organizational Skills

Time Management

Education

Associate's degree or equivalent

Job description

Location:

NY - Residence Inn West
Residence Inn by Marriott Rochester West
500 Paddy Creek Circle
Rochester, NY 14615, USA

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Hospitality Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

1. Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
2. Ensure proper cash and key control procedures are followed.
3. Answer inquiries pertaining to hotel policies and services.
4. Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
5. Perform Front Desk and PM Hospitality duties as needed.
6. Ensure food quality and service standards are being maintained for PM Hospitality.
7. Ensure food sanitation and proper food handling standards are being followed.
8. Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
9. Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
10. Ensure all brand standards and initiatives are implemented and followed.
11. Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.
12. Maintain up to date records and files.
13. Ensure the cleanliness of the Front office, lobby and surrounding areas.
14. Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

1. 1 to 3 years related experience in guest services, front desk or related professional area.
2. Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
3. Proven customer service and staff management skills.
4. Ability to work as part of a team and complete tasks individually.
5. Solid organizational, time-management and prioritization skills.

As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you each and every day. It’s the kind of company where many of our associates come for a job but stay for a career—the kind of place where your strengths will be appreciated and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary depending on location.

• Compensation starting at $17.00 per hour and up based on experience (plus possible overtime & bonus potential)
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities