Hotel Front Office Agent

Mr C Coconut Grove; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holiday pay

Vacation time

Paid time off

Parking

Meals

Job summary

Mr. C Coconut Grove is seeking a full-time Hotel Front Office Agent in Miami to be the first point of contact for guests and manage all aspects of their stay.

You will handle check-in/check-out, reservations, guest information, and ensure a memorable experience. Strong customer service, communication, and organizational skills are essential.

Qualifications

• Work experience as a Hotel Front Office Agent, Receptionist, or similar role.
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate (Booking, TripAdvisor).
• Customer service orientation and strong communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Address guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication

Organization

Education

Degree in hotel management

Tools

Hotel reservations software

Booking/TripAdvisor familiarity

Job description

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front OfficeAgent.

This position has acompetitive wage, depending on experience. All eligible full-time regular employees are also offeredgreat benefits, includingmedical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals.

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS HOTEL FRONT OFFICEAGENT:

We are looking for a Hotel Front OfficeAgent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front OfficeAgent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

REQUIREMENTS AND SKILLS

• Work experience as a Hotel Front OfficeAgent, Receptionist, or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• A degree in hotel management is a plus

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

Equal Employment Opportunity