Hotel Front Desk Supervisor / Guest Service Supervisor

Raymond Management Company; Madison (WI); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Team Culture

Training and Growth

Employee Recognition

Paid vacation, sick, bereavement, &amp

Job summary

Raymond Management Company is seeking a Guest Service Supervisor to oversee the front desk operations and guest experience. You will lead the front desk team, handle guest inquiries, and collaborate with housekeeping and maintenance to ensure smooth service.

Open availability with weekends/holidays, with a starting wage of $20.00-$21.00/hour and increases at 30, 60, and 90 days based on performance. This part-time role offers team culture, training, recognition, and multiple employee benefits.

Qualifications

• Strong leadership and organizational skills in guest services or hospitality management.
• Ability to train and guide front desk staff on service standards and conflict resolution.
• Excellent communication and problem-solving abilities.

Responsibilities

• Supervise daily front desk operations, including check-ins and check-outs.
• Lead and train front desk staff, guiding guest service and teamwork.
• Collaborate with housekeeping and maintenance to ensure seamless guest experiences.
• Address guest concerns promptly and professionally.
• Monitor guest satisfaction and align team with service standards.

Skills

Leadership

Front desk operations

Guest service

Communication

Training staff

Job description

Position: Guest Service Supervisor

Starting Salary Range: $20.00-$21.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days

Employment Type: Part-Time

Shift: Open availability, including weekends and holidays. Previous hotel experience preferred.

Application Deadline: October 23, 2026

Lee abajo para ver en español.

Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
• Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Address guest concerns and resolve any issues promptly and professionally.
• Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

We’re Looking For:

• Strong leadership and organizational skills, with experience in guest services or hospitality management.
• Excellent communication and problem-solving skills.
• A passion for providing outstanding customer service and creating memorable guest experiences.
• Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

¿Te apasiona la hospitalidad y disfrutas liderar a un equipo para brindar un excelente servicio al huésped? ¿Tienes fuertes habilidades organizativas y de comunicación, además de la capacidad de gestionar las operaciones de recepción? Estamos buscando un Supervisor de Servicio al Huésped para supervisar la experiencia del huésped, asegurando operaciones fluidas y proporcionando liderazgo al equipo de recepción.

Lo que ofrecemos:

• Cultura de equipo: Trabajamos en equipo y nos enorgullecemos de apoyarnos mutuamente cada día.
• Capacitación y crecimiento: Proporcionamos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento de empleados: Celebramos los logros y reconocemos el arduo trabajo de nuestros miembros del equipo.

Beneficios para todos los empleados:

• Vacaciones pagadas, días por enfermedad, duelo y jurado
• Días festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental

Beneficios adicionales para empleados de tiempo completo:

• Planes de salud, dental y visión accesibles para ti y tu familia
• Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
• Opciones de planes de gasto flexible
• Planes de jubilación 401(k) con contribución de la empresa

Lo que harás:

• Supervisar las operaciones diarias en la recepción, incluyendo check-ins, check-outs y consultas de los huéspedes.
• Liderar y capacitar al personal de recepción, brindando orientación sobre el servicio al huésped, resolución de conflictos y colaboración en equipo.
• Colaborar con otros departamentos, como limpieza y mantenimiento, para asegurar experiencias perfectas para los huéspedes.
• Abordar las inquietudes de los huéspedes y resolver cualquier problema de manera rápida y profesional.
• Monitorear la satisfacción de los huéspedes y asegurarse de que todos los miembros del equipo estén alineados con los estándares de servicio del hotel.

Lo que buscamos:

• Fuertes habilidades de liderazgo y organización, con experiencia en servicio al huésped o gestión hotelera.
• Excelentes habilidades de comunicación y resolución de problemas.
• Pasión por brindar un servicio al cliente sobresaliente y crear experiencias memorables para los huéspedes.
• Experiencia previa en supervisión en hospitalidad es preferible, pero estamos dispuestos a capacitar a la persona adecuada.

En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.