Hotel Front Desk Agent

Indus-Hospitality-Group; Village of Penn Yan (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

Indus Hospitality Group is seeking a Front Desk/Guest Service associate to provide courteous, efficient service at the hotel lobby. You will greet guests, check them in/out, process payments, answer calls, and assist with local information.

The role requires strong communication, multitasking, and a friendly, professional demeanor in a dynamic hospitality environment. This position is on-site with a focus on guest satisfaction and operational support.

Qualifications

• 1–3 months related experience or training.
• Minimum 18 years of age.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and post charges to guest accounts.
• Make and confirm reservations; monitor room availability.
• Monitor lobby areas and assist guests with directions and information.
• Handle guest mail, wake-up calls, and shuttle coordination where applicable.
• Maintain continental breakfast area and assist in housekeeping as needed.

Skills

Guest service

Communication

Multitasking

Cash handling

Education

High school diploma

Job description

SummaryResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.Essential Duties and ResponsibilitiesGreet, register, and assign rooms to guests.Answer telephone.Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.Make and confirm reservations.Monitor room availability.Block rooms.Program wake-up calls.Handle guest mail and messages.Perform check-out services.Open and close shifts making cash drops as necessary.Maintain market stock and coffee area as needed.Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.Provide guests with directions and information regarding the local area.Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.Schedule shuttle runs for guests (hotels with shuttle only).Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).Perform laundry duties as neededMaintain continental breakfast, including closing and cleaning of area.QualificationsOne to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust.The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!