Hotel Front Desk Manager

ZMC Hotels, LLC; Homestead (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is looking for a dynamic Front Desk Supervisor to lead a dedicated team. In this engaging role, you will be responsible for ensuring exceptional guest experiences, managing front desk operations, and fostering a collaborative environment among departments. If you thrive in a fast-paced setting and have a passion for customer service, this is the perfect opportunity to grow your career while making a positive impact on guests' stays. Join a fun and friendly team that values your contributions and offers opportunities for career advancement.

Benefits

401(k)

Medical, Dental, and Vision Insurance Options

Paid time off

Hotel Discounts

Monthly Incentives

Qualifications

• Highly organized with strong guest service knowledge.
• Requires good verbal and written communication skills.

Responsibilities

• Supervise front desk operations and ensure guest satisfaction.
• Manage scheduling and communication with other departments.
• Address guest concerns and maintain high service standards.

Skills

Guest Service Knowledge

Communication Skills

Organizational Skills

Basic Computer Skills

Computational Ability

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hiring and training new sales and service associates, and maintaining liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities

1. Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
2. DRIVING GUEST SERVICES!!!
3. Scheduling/managing the front desk team.
4. Working with the other departments to create a clean transition in communications.
5. Address all guest concerns and ensure follow up is complete.
6. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
7. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

1. Highly organized.
2. Must possess a thorough knowledge of guest service and satisfaction.
3. Requires good communication skills, both verbal and written.
4. Most tasks are performed in a team environment with the employee acting as a team leader.
5. Must possess basic computational ability.
6. Must possess basic computer skills.

Benefits

• 401(k)
• Medical, Dental, and Vision Insurance Options
• Paid time off
• All employees get discounts on hotels across the country
• Opportunities for Incentives each month