Hotel Front Desk Manager

Hampton Inn & Suites Pittsburgh; Homestead (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Supervisor who will oversee daily operations, ensuring exceptional guest service. The ideal candidate will manage the front desk team, handle guest inquiries, and coordinate between departments to maintain high standards of service and satisfaction.

Benefits

Medical, Dental, and Vision Insurance Options

Paid time off and 401(k) for full-time employees

Discounts on hotels across the country

Opportunities for Incentives each month

Qualifications

• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.

Responsibilities

• Ensure guests are treated efficiently and courteously while maintaining service standards.
• Supervise the front desk team, scheduling and managing their tasks.
• Address all guest concerns, ensuring follow-up is complete.

Skills

Organizational Skills

Guest Service Knowledge

Communication Skills

Team Leadership

Computational Ability

Computer Skills

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• DRIVING GUEST SERVICES!!!
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for Incentives each month