Overnight Front Desk: Guest Services Ambassador

WSS White Marsh; White Marsh (MD); On-site; USD 25,347 - 27,744; Full time

Job summary

WSS White Marsh in White Marsh, MD is seeking an Overnight Guest Services Ambassador (GSA) to command the overnight front desk operations and guest experience. You will be the sole face and operational authority during the night, ensuring security, smooth check-ins, and exceptional service for guests and the property.

The role emphasizes reliability for overnight shifts, strong communication, and the ability to handle conflicts calmly while upholding company standards and procedures.

Qualifications

• Ability to work overnight independently and reliably.
• Strong written and spoken communication with guests and staff.
• Capability to de-escalate guest conflicts and negotiate solutions.

Responsibilities

• Overnight front desk operations and guest relations.
• Coordinate late check-ins, early check-outs, and reservations.
• Ensure safety procedures and emergency responses are followed.
• Document overnight activities accurately in logs.
• Support housekeeping tasks including laundry duties as needed.
• Cross-train on non-management staff duties when required.

Skills

Effective communication

Conflict management

Sales skills

Reading procedures

Problem solving

Adapt to change

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk (GSA) Over Night

Full Time Associate WSS White Marsh, White Marsh, MD, US

6 days ago Requisition ID: 9013

Salary Range: $18.40 To $20.14 Hourly

Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor!

Your Challenge: Command the Front Desk and Ensure Seamless Guest Experience and Security During Overnight Hours!

Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Guest Services Ambassador (GSA)!

This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing."

Core Duties: Overnight Guest Relations & Front Desk Operations

As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night.

Key Responsibilities Include:

Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours.

Front Desk Coordination: Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks. Respond to guest service calls efficiently and expediently.

Safety & Emergency Response: Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency.

Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times.

Sales, Revenue & Cross-Functional Support

You play a direct role in preparing the property for the next business day and contribute to financial success.

Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue. Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.

Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events.

Support Duties: Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.

Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.

Shift Requirements and Qualifications

This role requires extreme reliability, independence, and an ability to work overnight hours.

Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.

Qualifications & Essential Skills

Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills.

Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.

Are You Our Next Nighttime Operations Anchor?

If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you!

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces