Hotel Front Desk Clerk

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

Treasure Island Resort & Casino is seeking a front desk Associate to assist guests with check-ins and check-outs, manage reservations, and provide information about the property. You will handle cash transactions, maintain accuracy, and support clerical tasks in a fast-paced hotel environment.

The role requires 1+ years of guest service experience, basic MS Office skills, and the ability to adapt to changing priorities while maintaining a high level of guest satisfaction.

Qualifications

• 1+ years prior guest service experience
• 1-year switchboard and/or reservations experience (preferred)
• Accurate and fast typing ability
• Must follow established dress code policies and maintain personal hygiene
• Strong computer skills with MS Office and Windows

Responsibilities

• Process check-ins and check-outs and handle special requests, verify billing and create reservations
• Provide information about the property and amenities
• Monitor room availability and follow booking policies
• Adhere to cash handling and financial procedures
• Use equipment properly and manage cost controls to reduce waste
• Generate property management system reports and complete shift reconciliations
• Provide clerical support
• Be knowledgeable of hotel emergency procedures

Skills

Excellent verbal communication

Interpersonal skills

Problem solving

Organizational skills

Detail oriented

Tools

Microsoft Office

Excel

Word

Outlook

Windows

Job description

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
• Provide information about the property and its amenities
• Monitor room availability and follow restrictions and booking policies and procedures
• Adhere to cash handling and financial transactions policies and procedures
• Use equipment properly and adhere to cost controls to reduce expense and waste
• Generate Property Management System reports and complete shift reconciliation
• Provide clerical support
• Knowledgeable of hotel emergency procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• 1+ years prior guest service experience

Preferred Knowledge and Certification:

• 1-year switchboard and/or reservations experience
• 1-year cash handling experience

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Proven to accurately type

Required Abilities:

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
• Ability to speak in a clear, concise and pleasant voice
• Ability to answer a multi-line phone system in a professional and courteous manner
• Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with occasional amounts of walking and standing
• Must have a good sense of balance, and be able to bend and kneel frequently
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume of direct public contact