Guest Safety Specialist II

Spirit Mountain Gaming Inc; Oregon (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Spirit Mountain Casino in Grand Ronde, OR is seeking a Guest Safety Specialist II to protect guests and employees through proactive security and professional service.

The role requires vigilance, communication, and teamwork to enforce regulations, respond to incidents, and support safety operations in a dynamic casino environment.

Qualifications

• Must have a high school diploma or equivalent and 2 years of safety/security experience.
• Must hold a Grand Ronde Gaming Commission high-security gaming license.
• Must possess a valid driver’s license and First Aid/CPR certification.
• Must pass testing on typing, customer service mindset and report writing.

Responsibilities

• Provides outstanding guest service, including answering inquiries and directions.
• Patrols facilities on foot or bike and investigates disturbances per policies.
• Answers calls and directs to dispatch or security; assigns officers.
• Ensures compliance with gaming regulations and internal controls.
• Monitors alcohol service and reports concerns to the MOD.
• Identifies casino personnel and vendors entering/exiting through Employee Entrance.
• Performs funds verifications and transports between departments.
• Reports incidents and writes action-reported documents.
• Responds to medical emergencies and coordinates with responders.
• Provides crowd control and evacuation support as needed.
• Performs duties related to EMR/EMT/Dispatcher/Lost & Found/First Aid roles.

Skills

Safety & security services

De-escalation communication

Handling aggressive people

Alcohol intervention

Computer software/applications

Oral & written communication

Team relationships

Education

High school diploma or equivalent

Grand Ronde Gaming Commission high-security gaming license

First Aid/CPR certification

Driver’s license

Tools

Computer hardware/software

Job description

Spirit Mountain Casino
27100 Salmon River Hwy
Grand Ronde, OR 97347, USA

Description

TITLE:

Guest Safety Specialist II

LAST UPDATED:

August 2, 2022

DIVISION:

Finance

DEPARTMENT:

Security

REPORTS TO:

Assistant Shift Supervisor

FLSA STATUS:

Non-Exempt

COMP LEVEL:

6

Summary: Ensure the safety and security of all Casino guests and employees through effective, proactive, and professional services.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving.
• Patrols on foot or bike; grounds, lobbies, corridors, and public rooms; confers with management, and investigates disturbances, complaints, thefts, vandalisms, and accidents according to department policies and procedures.
• Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas; assigns officers to situations in progress.
• Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws.
• Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD.
• Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance.
• Performs funds verifications, table games and slot machine drops, and transports between departments.
• Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded.
• Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken.
• Responds to emergency medical situations.
• Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary.
• Performs duties of one or more of the following: Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Field Training Specialist) Dispatcher, Lost and Found Custodian, First Aid/CPR Instructor, Bike Patrol.

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles, practices, and techniques of providing security services.
• Tactics and methods of self-defense.
• Computer hardware and software applications.

Required Skill in:

• Providing safety and security services.
• De-escalation communication
• Addressing aggressive, violent, or abusive people.
• Performing alcohol intervention techniques.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and two (2) years safety and security, or emergency services work experience, or equivalent combination of education, training and experience.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must possess a valid Driver’s License and be eligible for the company insurance.
• Must possess a current First Aid/CPR certification.
• Must successfully pass testing related to following skills: typing, customer service mindset and report writing.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is normally performed in a gaming environment, frequently exposed to loud noise and tobacco smoke.
• Work is normally subject to frequent standing, sitting, walking, bending, reaching, kneeling and routine lifting of objects up to 25 pounds, with occasional lifting and/or moving of objects up to 200 pounds unassisted.
• Routine use of hands to finger, handle, or feel and reach with hands and arms.
• Occasional exposed to wet and/or humid conditions, outside weather, and Oleo Resin Capsicum.
• Must be able to pass random drug tests in accordance with Company policy.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, equipment used in the provision of emergency and security services such as latex gloves, sharp shuttles, scissors, ID checker, flashlights, jump pack, lug wrench, car jack, telephone, audio/video equipment, two-way radio, and department vehicles.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.