Hotel Front Desk Attendant

Comfort Inn Bozeman; Bozeman (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Bozeman is seeking an enthusiastic front desk agent who excels in customer service. Responsibilities include managing bookings, checking in guests, and addressing inquiries to ensure a positive experience. Ideal candidates possess strong communication skills and experience in the hospitality industry.

Qualifications

• 1 year of experience in hospitality as a front desk agent or similar preferred.
• Impeccable interpersonal skills essential.
• Ability to handle stressful situations effectively.

Responsibilities

• Welcome guests, manage bookings, and field inquiries.
• Check-in and check-out guests, ensuring a smooth arrival and departure.
• Coordinate with housekeeping for room readiness.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High school graduate, GED, or equivalent

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Mitigate customer complaints as needed Qualifications: • High school graduate, GED recipient, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills Compensation: $20 - $22 hourly

•