Hotel Front Desk Agent Pm

Embassy Suites Lubbock; Lubbock (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic hotel front desk agent to enhance their guest services team. This role involves welcoming guests, managing their accounts, and addressing inquiries to ensure an exceptional experience. Ideal candidates will possess strong communication skills and a genuine passion for customer service. If you thrive in a positive work environment and enjoy interacting with people, this opportunity is perfect for you. Join a team that values service excellence and make a difference in guests' stays every day!

Qualifications

• High school graduate or GED required, with customer service experience preferred.
• Proficient in Microsoft Office and reservation management systems.

Responsibilities

• Greet and check in guests, manage accounts, and answer inquiries.
• Connect with housekeeping to ensure accommodations are ready.

Skills

Excellent communication skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations